Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
89 reviews
Hellobody USSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At HelloBody, we’re redefining the rules of the beauty industry, offering everyday essentials that combine glamour, natural ingredients and a socially-aware lifestyle. That’s why we believe that #naturalisglamorous. Founded in Berlin, Germany in 2016, we have rapidly grown and sell in most of Europe and the United States. Our mission is to provide skincare products that are made with natural ingredients, are sustainable, and are at an accessible price. Our brand wants to end the unrealistic beauty standards, we encourage everyone to be themselves by promoting body positivity, diversity and inclusion; #skinisskin.
Hellobody US (hellobody.com) has 89 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
89 approved reviews, newest moderated first
Love the smell!
By AE
Response from Hellobody US· Jan 6, 2022
Hello Beauty, thank you so much for the 5 star rating! We are happy to hear you love the smell of our products. If there is anything we can do for you down the road, please do not hesitate to contact us. We are here to help! 💕 Warmly, Your HelloBody Team
I love all of Hello Body’s products!
By Cheryl Fritz M.
Response from Hellobody US· Nov 18, 2021
Hi Cheryl, thank you so much for your amazing feedback! We really appreciate it! If there is anything we can do for you down the road, please do not hesitate to contact us. We are here to help! 🌸 Warmly, Your HelloBody Team
All is ok, but the delivery take a little bit long.
By Ralf D.
Response from Hellobody US· Jul 20, 2021
Dear Ralf, thank you very much for your review. We truly appreciate you bringing this matter to our attention. A delay definitely doesn't speak to our standards and we hope you can accept our sincere apologies. If there is anything we can do for you down the road, please do not hesitate to contact us. We are here to help! Warmly, Your HelloBody Team
All good but the delivery take long.
By Giuseppe G.
Response from Hellobody US· Jun 11, 2021
Dear Giuseppe, thank you very much for your review. We truly appreciate you bringing this matter to our attention. 🌸 Our delivery times are as follows: https://www.hellobody.com/shipping-costs-delivery/ If we could not keep this for a special reason, we really hope you can accept our sincere apologies for the delay. Also if you have any further questions, please do not hesitate to reach out to our customer service here:https://www.hellobody.com/contact/ Warmly, Your Hello Body Team
I ordered the coco fresh, coco soft, coco mud mask, and the aloe daily moisturizer....MAN! I am so impressed!! Got my order about three days after placing my order! I have been searching every drug store for a new face product spending so much money each year...but now I’ve found my go too and have recommended it to other friends and family members as well. I can’t wait to try more! I did reach to costumer service rep and they were quick to reply and helped answer my questions. So great costumer service and a great product, that’s a win for me.
By Alexus T.
Response from Hellobody US· Apr 16, 2021
Dear Alexus, thank you so much for the amazing feedback! We really appreciate that you took the time to share your positive experience with us. Our Coco Line is something we've worked hard on and we're pleased our efforts resonated with you. If there is anything we can do for you down the road, please do not hesitate to contact our Customer Service Team again. 💞 Kindly, Your HelloBody Team
The customer service at Hello Body is deceitful. String word to use - but definitely this was my experience. When doing returns - each tim I extremely carefully detailed a list for myself of items I put in the box and sent for a return. Each of the three times, the warehouse personnel claimed: (1) not all items were received back by them?(not true - as I mentioned, I kept a detailed list) (2) items were sent back opened (not true - no returned items had been used) (3) items were returned without the original box of the product (totally untrue). Net result - my refunds were much smaller than they should have been and I was out a lot of money. When I twice asked the customer service rep to send me the name and phone numbers of higher-ups that I could contact -,I received no reply. The company offers no phone contact info on their website. My experiences were horrible. I am retired and my income is by no means large. I feel totally taken advantage of and was definitely cheated out of money for my returns. I acted in integrity but certainly did not receive that honesty back.
By Dale W.
Response from Hellobody US· Mar 11, 2021
Dear Dale, Thank you very much for your honest review. We appreciate you bringing this matter to our attention. We are truly sorry for your experience with our return procedure. We definitely learned from it and worked hard to ensure the same issue will not happen again. We hope you accept our sincere apologies for all the confusion caused! After reinvestigating the case we can assure you that our Customer Service refunded you all the products returned. If you have any further concerns or questions, please do not hesitate to contact our Customer Service again via the contact form available on our website. Warmly, Your Hello Body Team
I got duped into buying some Hello body scrub and cream by an influencer and it is awful!!! The smell makes me want to throw up and they made my skin feel like I had greased it up with a stick of butter! So disgusting. And the company refused to refund me! Needless to say I will never be buying their products again. Very dissatisfied customer!!
By Laura L.
Response from Hellobody US· Feb 22, 2021
Dear Laura, thank you very much for your review. We truly appreciate your honest feedback and are incredibly sorry that your experience with our products and our Customer Service didn’t quite match your expectation so far. I absolutely understand this whole experience hasn’t been great and while we can’t undo what happened, a colleague from the Customer Service team will contact you via email today and ensure to find a favourable resolution for your problem. Warmly, Your Hello Body Team
I ordered 10 days ago and the order is still processing. I contacted so many times the customer service and no answer. This is a joke. And i already paid for my order. Worst company, wont order ever again
By Tia V.
Response from Hellobody US· Feb 4, 2021
Dear Tia, thank you very much for your review. We truly appreciate you bringing this matter to our attention. We hope you can accept our sincere apologies for all the inconvenience caused. Such a delay is definitely unacceptable and doesn't speak to our standards either. We will immediately investigate what went wrong and find a solution for you. A colleague from the Customer Service team will be in touch with you via email and ensure this is resolved ASAP. Warmly, Your Hello Body Team
