Great and easy!
Great and easy!
By Hilaire H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
6,611 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 299 reviews with 4 stars · Clear filters
Great and easy!
By Hilaire H.
Everything from consultation to communication was fast and swift. The process is very steam lined. However when it came to shipping I did not get my package on time. Also the pills I received were generic if anyone cares.
By Janette B.
Great service but I wished I could get my prescription for a few months at a time (compared to now where it's just once a month).
By Kimberly H.
There have been some odd communication issues between myself, Alpha, and the insurance company. At one point I was sent plan B (my insurance company paid for it) but it offset the shipping date for my Nuvaring. They fixed it right away and everything is awesome.
By Jacquelynn G.
The medication was delivered promptly. NP I dealt with was very helpful.
By Kiki
Pretty fast and easy, once they prescribed my birth control it arrived in 2 days. Overall a good and easy process
By Samantha P.
I love this service and only wish there was an app to download and maybe a customer service line to reach when you have a question that you need answered sooner than 24hrs later.
By Anonymous
Response from Hello Alpha· Jan 7, 2020
Thank you for your feedback! We'll share this with our Care Team :)
I had reviewed one star, that I had never received it... I took a couple weeks, but my order WAS delivered. This company has excellent customer service. The only reason I marked 4 stars as opposed to five is because I was asked how my order was, when I hadn’t gotten it yet. Made me trip. It was on its way. All was well. Peace
By Karin S.
Response from Hello Alpha· Jan 5, 2020
Hi there! Please send us a message via your patient dashboard and we can definitely look into this for you and ensure your package gets delivered! You can access your patient dashboard at app.helloalpha.com/messages