They are great- however they forgot to…
They are great- however they forgot to send one of my meds this month. They also don't have the fastest communication.
By Giulia R.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
6,611 reviews
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Hello Alpha (helloalpha.com) has 6,611 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 299 reviews with 4 stars · Clear filters
They are great- however they forgot to send one of my meds this month. They also don't have the fastest communication.
By Giulia R.
Was shipped on schedule.
By Lois L.
Great service! Really easy and fast to use and I think its a very valuable service to offer in these hard times you can't really visit the doctor. I'm only rating it 4 starts because it does take a little while before you receive your medication and by that time you don't really need it anymore.
By Gabriela
Very satisfied
By Kathy C.
Response from Hello Alpha· May 15, 2020
Hi Kathy - thanks for reaching out and apologies. Valeria, our Director of Patient Operations, has just reached out to you on the phone to sort this out. Please do not hesitate to reach out if you have any further questions or concerns.
Good service. Would like to have been prescribed 1 puff of the higher strength BID instead of 2 puffs of the half strength BID since that makes more sense. This service provided exactly what I wanted. Nice and convenient.
By Catherine
They were available when I needed them and was able to get the prescription I needed although delayed they figured out what the hold up was as soon as I contacted them and expedited my prescription.
By Bethsabet V.
Great, but far from personalized
By Autumn R.
Good but shipping came from California when could have came from nyc to buffalo NO SENSE in ship from CA faster from nyc
By Miloslav C.