Longer line than expected but ran well…
Longer time than expected but ran well otherwise
By Kelsey B.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
6,611 reviews
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Hello Alpha (helloalpha.com) has 6,611 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 299 reviews with 4 stars · Clear filters
Longer time than expected but ran well otherwise
By Kelsey B.
I love Alpha but I don’t like their new packaging. I preferred when my BC came in a box rather than a bubble bag, my package arrived with a few holes in it today and that makes me a little nervous to take any of the pills.
By Misty
Processed and delivered quicker than I expected.
By Melody M.
Love how quick Alpha Medical was to get me my medication. They were fast, affordable, and very thorough.
By SJH
Terrible customer service. Took two days to receive a response and then they sent the prescription to the wrong pharmacy, despite me updating my location and pharmacy. *Update* They were kind of enough to respond and resolve the issue as well as a refund. Thank you!
By CF
Response from Hello Alpha· Jan 6, 2021
Hi there - we are so sorry this happened and would like to ensure your prescription is sent to the correct pharmacy. Can you please send us a message at app.helloalpha.com/messages so we can look into your account and further assist you? Thank you
Very convenient and easy to use my medication works great and it comes every month right on time.
By Giovanna R.
Very professional service and quick delivery. I haven't been using the product long enough to comment on that but the sign up and shipping was really easy and thorough.
By Lulu J.
The shipping was slow but other than that so far so good! Could be the time of year or general USPS issues though.
By MC