Great service
Knowledgeable staff and great service. Such a convenience
By Tanya H.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
6,611 reviews
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Your doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 5,240 reviews with 5 stars · Clear filters
Knowledgeable staff and great service. Such a convenience
By Tanya H.
I was given a script for medication that needed to be refrigerated. Meds were sent by fedex and got stuck in the warehouse for the weekend. By the time I received delivery the medication was warm. Alpha is now out of stock if this medicine and still haven’t refunded my money They resolved the problem efficiently and quickly.
By Amy T.
Response from Hello Alpha· Jul 26, 2022
Hi Amy, our care team will be reaching out to you in your Alpha patient dashboard regarding the issue(s) you have described. Please do not hesitate to message us if you have any additional questions or concerns.
Helped me with mental health medication when I literally couldn’t go to see a dr in person. Might have saved my life honestly. Continued using for other medical issues and I’ve been so pleased with the level of service I’ve received.
By kgnz
Quick service
By Kimberly M.
Alpha medical is the best. My prescriptions are always on time and I love the little gifts each time!
By Sydney R.
I have used alpha now for two separate anxiety medications. The first time they recommended we try something different than what I was expecting, rather heart medication versus anxiety. I was very pleased with it as it was really working until I realized I needed something different. Alpha was on top of changing my prescription to get me what I needed, and fast. I really recommend alpha, it’s easier than going to the doctor, taking the assessment, and waiting for so long to get my medication. This has always been faster and their customer service is wonderful. I could recommend alpha more.
By Megan G.
Always on time and efficient. It is easy to use the website. I have not experienced a single complication when ordering my prescriptions.
By Evelyn
Very helpful and the program works!!
By Amy H.