I love how convenient it has been to…
I love how convenient it has been to get what I need.
By Kris W.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
6,611 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 299 reviews with 4 stars · Clear filters
I love how convenient it has been to get what I need.
By Kris W.
Hello, I have had an overall good experience with Alpha. The price structure is great, and I communicated quickly and easily with my provider. However, I just got my first prescription and noticed it does not have refills. I am not sure how to go about getting a refill. Do I have to make another appointment? None of those instructions are clear. Thanks, Ashley
By Ashley C.
Response from Hello Alpha· Nov 17, 2021
Hi Ashley, thank you for your feedback. When a provider schedules a return visit, you will receive a reminder notification. Please let us know if you have any additional questions by sending us a message in your Alpha Support thread: https://app.helloalpha.com/messages
Everything was ok.
By Shauntes N.
Always pretty good experiences! Quick customer service responses, kind, etc. Sometimes some mix ups but pretty basic with virtual care.
By Natalee
Really good service just wish could be a little faster
By Katelin B.
Overall the service has been great so far. The only comment I have is that I was told that I would get an email when my script was shipped out. I didn’t and I had to email when that was going to happened. The alpha team quickly responded to my email with the fedex shipping info. Thanks
By Toy B.
Responsive, concerned about my health, very expensive
By Nancy H.
Alpha is a great company where you can get treatment from the comfort of your home. My only concern is they do not let you know how much service is. It would be great to talk this over before your account is charged. Let us decide if we can afford it or not after insurance. With that being said my package arrived in a decent time and is package well.
By Monique R.