Same as others
Same as others. We ordered an item, they said it was delivered but never was. The tracking number was not a USPS tracking number. Total Fraud.
By Scott
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
204 reviews
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Helkay is listed under Home Goods Stores.
Helkay (helkay.com) has 204 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
204 approved reviews, newest moderated first
Same as others. We ordered an item, they said it was delivered but never was. The tracking number was not a USPS tracking number. Total Fraud.
By Scott
I ordered a small log splitter that was advertised on Pinterest. The shipment was delivered to somewhere in NC, and I live in Texas. I have emailed them repeatedly to ask for a replacement or a refund. They replied only once to say they’d look into carrier, and since that, no communication. I guess I’ll have to kiss my $46 goodbye.
By AAB
Nach 2 Monaten immernoch keine Lieferung. Wurde laut Helkay aber beliefert; laut „Ordertracking“ erfolgte Lieferung an einen Ort ca 300 km entfernt.
By Peter
Same story as the rest. Ordered log splitter. Received tracking for a package going to South Dakota... I live in Washington State. Promised refund in 10 days... it's been 4 months. Total scam... shame on me for not doing the research.
By USAF V.
They are scammers. My order never arrived. First they gave me tracking number for an order SK then they said there was a mix up in my address and my order was shiped again. They never send me tracking number, when I keep asking they went quiet. Do not get fooled by these scammers
By Fatma Z.
I agree same Modus as all the others , Pintrest does nothing to help , my first thought would be get rid of them all, and vet the rest .
By Warren J.
Paid for a kindling splitter which never arrived. Sent an email and got a reply saying they will speak to the logistics company Yodel(who have lost things before). Then I checked Trust pilot regarding Helkay -Oh dear these people are Chinese!! All the chinese takeaways here will only take ££cash. I refuse to use them.
By Snakefreight C.
Same as others story. Saw Helkayshop.com on Pinterest and ordered 2 log splitters. Shipping and tracking information are a scam. Never got product. If there was a way to let others know of a scam on Pinterest would be helpful. Disappointing.
By Judy Dianne J.