I never got the item I ordered
I never got the item I ordered. I wrote to them at least 20 times and they kept swearing the package was on its way. Now they won’t respond to me
By Joan M.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
204 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Helkay is listed under Home Goods Stores.
Helkay (helkay.com) has 204 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
204 approved reviews, newest moderated first
I never got the item I ordered. I wrote to them at least 20 times and they kept swearing the package was on its way. Now they won’t respond to me
By Joan M.
Ordered flying Eagle and told it shipped. Order never received and unable to get in contact with the company.
By Bonnie T.
Spent 19.00 for a micro cam just got an empty package in the mail. I got off easy by not spending a larger amount. **NEVER AGAIN WITH THE LOSERS!!
By wil S.
Thieves. Ripped me off over $200. Even sent a shipping arrived email. Just complete crooks. How do you get these guys back ? I’ll give a $50 reward to someone who can genuinely track them down.
By Another ripped off M.
never received my clock. was told they would send another one. still nothing and now they wont respond. I turned it over to AMEX
By J I.
Would give this less if allowed. Ordered kindling splitter, waited months. They claimed it was delivered. Still,waiting. Asked for refund, they wanted to send it to mr. STILL FIGHTING FOR REFUND!
By K N.
Sent money through PayPal with not much help, the company that I ordered the product through messaged me that the parcel had been delivered, I notified them and was told it would be reissued. This product was ordered on the 22nd July 2022, I'm guessing that I am not going to recieve what I ordered and write off $115.60. Absolute LOWLIFES.
By Graham R.
I place an order on Helkay, and this website send the item to the wrong place, and no one response when I trying to contact seller. I paid by bank card, how come a bank allowing a scam seller receive money like this. Never back to Helkay again.
By Sam C.