They took my money but than I never…
They took my money but than I never heard or got anything in return. Ripped me off.
By colleen C.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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475 reviews
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helixvm.com is listed under Hospital & Emergency.
helixvm.com (helixvm.com) has 475 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
Showing 203 reviews with 1 star · Clear filters
They took my money but than I never heard or got anything in return. Ripped me off.
By colleen C.
Dr Mohamed will leave you high and dry and let you deal with benzo withdrawals after promising to fill until my psych appointment. Has billed my insurance for visits I never had. Has been reported
By Austin P.
I went onto their site to try to get a refill on migraine meds (sumatriptan) nothing that is a controlled substance because I couldn’t get into my pcp before leaving for vacation. They decided to not prescribe me the same medication I’ve been prescribed for, for 23 years and give me four pills of that medication that ate a quarter of the strength that I need. I contacted customer support, which is clearly AI. The email they sent did not answer any of my concerns or questions, it was a generic response and it even said I owed more money. This company is a scam!! Don’t waste your money or time. I’ll be filing a dispute tomorrow.
By Teresa
Well first of all you guys took my insurance information and then made me an appointment for a video call that I never did get and my insurance company told me that if you guys charge me for something that you guys did not do then they will call the Inspector General
By Lora M.
complete scam artists do not use them
By Betty K.
I did not receive a telehealth consultation. There was no live interaction or meaningful medical evaluation — only automated messaging directing me to obtain lab work and take over-the-counter medication. Additionally, I was informed prior to using the service that my expected cost would be approximately $75, and I was not provided a written estimate or consent to a higher charge. Now they are trying to charge via Health Insurance $140. At the time of service, I was physically located in Alaska, while the provider appears to be located in Florida and on the visit summary 'CLAIMS' I had an office visit.
By AM
Scam and they will steal your money and then refuse to refund you. There is not a number to contact.
By samantha M.
Ugh what a giant waste of time and Money! Please dont use this app! They promised help, took my money and didn’t help then gave me a hard time returning my money! Turning in to the better business bureau asap!!!!
By Cindy Del G.