helixvm.comReviews of helixvm.com

This website is a scam 100%. I’m getting charged 140.00 and I’ve never seen a doctor or a nurse etc they’ve sent my account to collections. I’m actually going to contact the attorney general and BBB.

This company is a scam! Do not use!!! They steal your money!!!

Helix Medical / helixvm.com is a scam company. They ripped me off. I made an appointment to request a simple local lab order. After a couple minutes they said no. Then they billed me $1000 for an emergency room visit.

I owed a balance of $32 they sent it to collections now it's $142. I haven't had any new service I believe it's a shame especially because they knew my situation.

I attempted to get a weight loss medicine - and because I chose the fastrack option, NOBODY bothered to call me or ask me ANYTHING - just denied my request. I requested SEVERAL TIMES A REFUND - and they REFUSED to give me one saying I was "provided" services (someone read my input but didn't BOTHER to TALK TO ME) Next level TERRIBLE CUSTOMER SERVICE - RUN!!!

My experience with HelixVM has been one aggravation after another. The incompetence started before I even saw a provider—they canceled my appointment twice, claiming I hadn't confirmed my televisit, even though I followed their instructions. ​When I finally managed to actually meet with a provider, they assured me they were sending a prescription to my pharmacy. That was four days ago. I have followed up every single day asking when I can expect to pick up my medication, only to be dismissively told that "it can take a while." ​Their own website explicitly advertises that prescription processing takes 4 to 6 hours—not 4 to 6 days. To make matters worse, getting even that vague non-answer required pulling teeth, as customer support barely bothers to respond to messages at all. ​If you actually need timely medical care and reliable communication, look elsewhere. HelixVM fails on basic accountability, customer service, and their own stated timelines.

This company took my money. Sent a prescription to the pharmacy, but would never complete the requirements needed to fill my prescription. My prescription was canceled because the pharmacy couldn't reach a real person.

No way to reach a real person. No way to cancel automatic refills. I had to actually close down my credit card to stop unauthorized charges. Don’t use this site!