My medication was delivered warm
My medication was delivered warm. It was packed in what should have been cold packs but everything was warm. They need to do better monitoring the pharmacy’s procedures.
By customer
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
108 reviews
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At Helimeds, we're committed to transforming wellness journeys through individualized attention. Our tech-forward approach pairs you with specialized healthcare experts focused on your weight management success. Every practitioner in our network holds state licensure and deep expertise in weight management, delivering custom care solutions at a budget-friendly monthly rate. We craft personalized, holistic strategies tailored to your specific health profile, empowering you to achieve your best self both inside and out. With our responsive support team standing by, Helimeds remains your dedicated partner throughout your entire wellness transformation.
Helimeds (helimeds.com) has 108 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 7 reviews with 3 stars · Clear filters
My medication was delivered warm. It was packed in what should have been cold packs but everything was warm. They need to do better monitoring the pharmacy’s procedures.
By customer
The 3 vials for 500 dollars have arrived at 85 degrees fully melted. I had received an email how hearing up peptides for 2 days is fine while all other medical evidense says not to do it. Every other company packages with multiple layers of ice, thisbone had thin fedex evelope nd tiny ice pack layersm extremely concerned now Also prices are sky high
By Olena
Response from Helimeds· Jul 2, 2026
Thank you for sharing your feedback. We’re sorry to hear about your concerns regarding the condition of your shipment. Please reach out to our support team with your order details so we can investigate the shipment, discuss the packaging, and address your concerns as quickly as possible.
Not sure what to think. Ive been using GLP for two months. I’ve increased my physical exercise and started eating healthier yet haven’t seen weight loss or measured progress like I thought I would. I’m seeing the same results as if I wasn’t on treatment. Not sure it’s worth the cost.
By Charles M.
Response from Helimeds· May 24, 2026
Thank you for sharing your experience. We’re sorry to hear that you haven’t seen the progress you were hoping for yet. Weight-loss treatment can vary from person to person, especially during the first couple of months while dosing is still being adjusted. That said, we completely understand how frustrating it can feel when you are making real lifestyle changes and not seeing visible results. Please reach out to our care team so we can review your treatment plan, dosage progression, and next steps with the provider network. We’d like to better understand what’s happening and help make sure you’re getting the right support moving forward.
I need a stronger dosage. I'm not losing weight now
By Sal G.
Response from Helimeds· Mar 11, 2026
Of course. Our medical team can review your case and prescribe a higher dose if appropriate. Our care team will email you the details. Thank you for choosing Helimeds.
Did everything through thier APP and things went smoothly. Received meds promptly but the instructions and how the program worked was not well covered. In any event, figured it out. After 3 months ran and wanted to continue, pricing was not competitive and communiications was spotty at best. Changed to another provider and much happier now.
By Joel C.
Response from Helimeds· Feb 3, 2026
Hello Joel, thank you for sharing your feedback. This will be treated with much deserved attention.
I was excited to be able to get a higher dosage than my max at Medvi of 11.123mg. I ordered 3 months of Tirzepitide of 15 mg and have taken 2 weeks of dosage and I’m disappointed as it does not cut my appetite at all. I’m concerned it could possibly not be legit. Maybe it’s too soon to know but Medvi was a lower dosage and I was never hungry but they are very expensive at about 100 a week.
By Wendy M.
Ordered three month kit. Credit card was charged right away. No receipt, no confirmation was ever sent to me. I waited, nothing. I reached out a total of five times through texts, messages and emails, nothing. I canceled. Their address is a UPS Store. Their phone number is answered by an "answering service." Google it. I do not recommend based on my personal experience. I am updating this review after a nice gentleman returned by call and apologized for the confusion. He assured me that I would not be charged and that my order was canceled. A sincere apology goes a long way with me. I still do not recommend, but appreciate the attempt to make it right. Thank you.
By shine