Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
108 reviews
HelimedsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Helimeds, we're committed to transforming wellness journeys through individualized attention. Our tech-forward approach pairs you with specialized healthcare experts focused on your weight management success. Every practitioner in our network holds state licensure and deep expertise in weight management, delivering custom care solutions at a budget-friendly monthly rate. We craft personalized, holistic strategies tailored to your specific health profile, empowering you to achieve your best self both inside and out. With our responsive support team standing by, Helimeds remains your dedicated partner throughout your entire wellness transformation.
Helimeds (helimeds.com) has 108 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 84 reviews with 5 stars · Clear filters
Easy of use and great Custer service and response time.
By John M.
Response from Helimeds· Aug 11, 2026
Thank you so much for your kind words! We’re delighted to hear that you found everything easy to use and that our customer service and response times met your expectations. We truly appreciate your feedback and look forward to welcoming you again soon!
On my first order, they were always very responsive to messages and the medication worked great. I paid for a refill and it arrived very warm and the ice packs were hot. I immediately messaged them. I have yet to receive a response to my 4 messages I sent to them. This refill isn’t working like the first one. My food noise is 100% back. I’m not having any weight loss because of the food noise. I definitely will not be ordering anymore refills and will tell my friends not to bother ordering from here. I wasted almost $800 for an infective batch and the company isn’t responding to my messages. I’m very disappointed. I don’t really have this type of money to just throw away and I basically feel like that is what I did. Highly disappointed! Edited to add: they did end up refunding me for the order, so based on that I’m changing from one star to five. However, I’m just leaving my original review up.
By Michelle
Great customer service!
By customer
Response from Helimeds· Jul 24, 2026
Thank you
The website is very easy to use. The questions that are asked are very good in order to match the medication to what I was needing. This is the third time I have ordered from them. The deliveries are on time and well packaged. Very happy with the success I have had so far.
By Joyce
Response from Helimeds· Aug 11, 2026
Thank you for your continued trust and support! We’re thrilled to hear you’ve had a smooth experience from ordering to delivery, and even more excited that you’re happy with your progress. We truly appreciate you choosing us for the third time and look forward to continuing to support your journey!
Quick turn around. Unfortunately, my ice packs were completely melted and hot by the time my medication got here because of the weather here. my order was shipped in two packages not one.
By customer
Response from Helimeds· Aug 11, 2026
Thank you for your feedback! We’re glad to hear your order arrived quickly. We understand your concern about the melted ice packs during hot weather and apologize for the inconvenience. While it’s normal for ice packs to thaw in transit during extreme temperatures, we know it can still be concerning. We also appreciate you pointing out the split shipment and will continue working with our pharmacy partners to provide the best possible shipping experience.
They took care of a miscommunication and made it right. Thanks Helimeds!
By Christina P.
Response from Helimeds· Jul 24, 2026
Please reach out to us if you have any concerns and issues. We are here to help.
i tried another big telehealth site before but the wait times to just message a provider were ridiculous. here i got approved in a day. the doctor actually read my intake form and asked a follow up question about my thyroid before prescribing. meds got here safe and the whole thing just feels way more personal.
By Wuang
Rapid response I’m achieving my wait loss still want to lose 10 to 15 pounds more
By Danton G.
