Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
361 reviews
Helen's GemsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Update — Since sharing my story on social media, I’ve unfortunately come across many copycats pretending to be my boutique. To make sure you’re shopping safely, please order only from my official website: https://helens-gems.com.If you’ve accidentally placed an order with a copycat, please reach out to us at [email protected], and we’ll do our best to assist you. You can also call us at (435) 264-9302, but please note that our lines have been very busy lately. Thank you so much for your support!
Helen's Gems (helens-gems.com) has 361 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
361 approved reviews, newest moderated first
After receiving my purchases from Helen's Gems I wore one of the necklaces I purchased to dinner. I was stopped three times by different women to ask me "where did I get my necklace?" It's a pearl necklace on silver chain, very unique. The jewelry is creative and a fantastic value.
By Kathryn D.
I have ordered from this store las month for the first time, unfortunately, I haven't received it yet, I got an email that the items arrived to a different address far away from my home. A lthough I sent several emails asking them to solve the issue, the problem hasn't been solved yet!! Don't buy from this store!!!! The customer service is so awful...
By Randa H.
I have ordered three items over time from Helen’s: earrings, a ring, and a bracelet. All have been beautifully designed, high quality and affordable. Lovely customer service and tracking information along the way. I feel extraordinarily blessed by the jewelry received.
By Susan
This is the second time I received a broken earring from Helen's Gems. There is no excuse for this. I find it hard to believe that Helen is sitting at her kitchen table packing my order. If that is true, Helen needs glasses or doesn't care about her customers.
By Fran E.
So fake. They are blocking negative reviews in their social media because they know they are fake.
By Chels
The quality is absolutely garbage. I ordered three pairs of earings as gifts. Shipping was expensive and the pieces took a very long time to arrive. The quality was so poor that I could not gift them. Avoid at all costs.
By Kristina B.
I saw this company from the Facebook, checked this Trustpilot for the review and it was above 4 with 100% refund policy. It said the artist lady owner wanted to retire and closing the shop in Utah. I checked the location on google map and it was there, so I ordered items. 3 weeks later, the shipment still hasn't arrived so I've check with CR, the rep said it was coming from overseas and they bundle the shipments. I waited more and finally received items. The quality was no good so requested to return the items only to find out the return address in Poland, meaning I have to do international return. The CR said they also offer 70% refund and keep these items so I said instead of paying the international shipping charges, I will take 70% refund but still the refund was never issued.
By Jooyoung Y.
Hand crafted with care and devotion Excellent communication regarding my order and updates regarding delivery
By Donna
