Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
361 reviews
Helen's GemsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Update — Since sharing my story on social media, I’ve unfortunately come across many copycats pretending to be my boutique. To make sure you’re shopping safely, please order only from my official website: https://helens-gems.com.If you’ve accidentally placed an order with a copycat, please reach out to us at [email protected], and we’ll do our best to assist you. You can also call us at (435) 264-9302, but please note that our lines have been very busy lately. Thank you so much for your support!
Helen's Gems (helens-gems.com) has 361 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
361 approved reviews, newest moderated first
Beautiful jewelry, sorry I didn't find you sooner. Good luck
By Sandra A.
Response from Helen's Gems· Dec 28, 2024
Hi Sandra, thank you so much for your lovely message! We’re so glad you found us, and we’ll be sure to pass your kind words along to Helen. Wishing you all the best! 😊
Great products and great service thank you
By Susan E.
Response from Helen's Gems· Dec 23, 2024
Thank you for your kind words, Susan! We’re so pleased you had a great experience with our products and service 😊
communication was terrific, jewelry beautiful!
By Judith A M.
Response from Helen's Gems· Dec 23, 2024
Thank you so much for your kind review, Judith! We’re so glad you had a great experience and loved the jewelry. 😊
Absolute rubbish! Can get better from a Christmas Cracker! Customer service very bad my earrings arrived broken and they will only refund if I send them back which they say costs $50! Do Not buy from them.
By Sally W.
Response from Helen's Gems· Dec 22, 2024
Dear Sally, we’re very sorry to hear about your experience. Unfortunately, we’re currently dealing with many copycat sellers impersonating our brand, and we couldn’t locate your order details in our system. To ensure a safe shopping experience, please make sure to always order directly from our official website: helens-gems.com. If you need further assistance, we’re here to help—feel free to reach out to us directly. You can contact us directly at [email protected]. You can also call us at (435) 264-9302, but please note that our lines have been very busy lately. Thank you so much for your support!
Excellent customer service. The bracelet I ordered was too large and instead of the hassle of returning the item the company let me choose a replacement at no cost. This very generous offer was much appreciated. I highly recommend this company.
By Marlene W.
Response from Helen's Gems· Dec 22, 2024
Thank you so much for your kind review, Marlene! We’re delighted to hear that you appreciated the customer service and are happy with the outcome. Your support means the world to us, and we’ll be sure to share your feedback with Helen. Thank you for recommending us!
It’s a scam! The recent positive reviews are fake and the reply below about copycats is as well. Check out the negative reviews, this company is operating from China and also had several other websites.
By SC
Response from Helen's Gems· Dec 22, 2024
Hello, we’re very sorry to hear about your experience. Unfortunately, we’re currently dealing with many copycat sellers impersonating our brand, and we couldn’t locate your order details in our system. To ensure a safe shopping experience, please make sure to always order directly from our official website: helens-gems.com. If you need further assistance, we’re here to help—feel free to reach out to us directly. You can contact us directly at [email protected]. You can also call us at (435) 264-9302, but please note that our lines have been very busy lately. Thank you so much for your support!
Not arrived yet
By Mr Ronald D.
Response from Helen's Gems· Dec 22, 2024
Thank you for bringing this to our attention, Mr. Davies. We’re very sorry for the delay and will reach out to you right away to resolve this for you.
Oh my goodness!! I can’t believe how beautiful these pieces of jewellery are. They are exquisite ❤️❤️ I really love them thank you
By Julie H.
Response from Helen's Gems· Dec 21, 2024
Thank you so much for your lovely review, Julie! ❤️ We’re over the moon to hear how much you love your jewelry and that you find them so exquisite. Your kind words mean the world to us and we'll make sure to pass them on to Helen.
