Customer service is excellent
Customer service is excellent. My package was lost and the same day I emailed them they sent out another. Extremely happy with their service!
By John S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
12 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Heat Wave Visual - Customizable sunglasses. Makers of fully customizable and highly visual sunglasses - designed and built in California.
Heat Wave Visual (heatwavevisual.com) has 12 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
Showing 4 reviews with 5 stars · Clear filters
Customer service is excellent. My package was lost and the same day I emailed them they sent out another. Extremely happy with their service!
By John S.
My husband has been wanting a new pair of the transition lenses. He has a couple of the regular ones and loves them, so I signed up for their emails and got a coupon. They shipped the very next day! Very happy with my shopping experience. And he's always getting compliments on his sunglasses.
By Rose R.
Had a little issue with delivery, not the fault of HeatWave, more a carrier issue...but their customer service guy, Kyle was quick to respond & was there to help find a resolution. My son loves this brand & the company is off the charts with their customer service.
By Kristen H.
Purchased 2 pairs of sunglasses from them, I received them about a month ago, and it took about 2 weeks to get from California to Eastern Canada, so not too bad. I didn't have any shipping issues, was able to track the package easily, didn't need to contact customer service. Website is easy to navigate. Pricing seems a bit high on some of the models, and the glasses aren't any better quality than others you would purchase. You're basically paying for the novelty of them. Only issue is that the Vise type seem to slide off your nose easier than the Lazer Face type. Love the look of the glasses, they are very comfortable, and they definitely turn heads! I would recommend them, and will most likely be buying more.
By Peach