Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
33 reviews
Heartbeat ChatSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The all-in-one platform for community businesses. Host conversations, courses, events, content, and more on your own domain.
Heartbeat Chat (heartbeat.chat) has 33 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 21 reviews with 5 stars · Clear filters
Amazing community platform! It's beautiful and easy to navigate. It has so many options for a personalized experience for every member and Pulse, the AI assistant, can do all of that for you. Would highly recommend!
By Irena - The S.
Response from Heartbeat Chat· Jun 18, 2026
Thank you for your review, Irena! We're so glad that Pulse has been a game changer for you ❤️
Easy to navigate.
By Angela H.
We recently moved from Skool to Heartbeat after much research on our use case and we have really really benefitted. First, teh team behind it is awesome and second, the platform is absolutely beautiful and well thought of. For us, events and cohorts was key to get high ticket clients and Heartbeat not only has those features but excels as compares to others. We should have made this move years ago.
By Sabby B.
Response from Heartbeat Chat· Jun 18, 2026
Thank you so much for your honest review, Sabby! We're glad that our events and cohorts suite has meaningfully helped grow your community 🙌❤️
Heartbeat is a company that starts with a great product. Then they did something crazy. They listened to their users and gave us what we want. Not once. Every month. They keep us informed. If you have questions, they have answers. It's also feature rich, and yet easy to use (their AI tool setup my last cohort class saving me TONS of time). What a concept. Great product with great service.
By Dave J.
Response from Heartbeat Chat· Jun 18, 2026
We listen, we stay humble, and we build with purpose! Thank you for your thoughtful review, Dave 🙌❤️
It was a difficult learning curve at first but I got the hang of it, but when they introduced Pulse (AI Agent), that changed everything and it's been a very valuable tool. There are some things they are working to improve for community organizers and I'm patient because they have the right idea.
By John F.
Response from Heartbeat Chat· Jun 17, 2026
Thank you for your review, John! We're glad Pulse AI has made a difference in how you build and manage your community ❤️
Great platform, even greater support. Very transparent – even when things can be improved ... they truly listen to their community. And their AI agent (Pulse) is amazing.
By Alex V.
Response from Heartbeat Chat· Jun 17, 2026
Thank you, Alex! We hold the same values that great communities live by ❤️ transparency and always listening.
La prise en main est très simple mais surtout les options sont complètes et permettent vraiment de gérer une communauté avec tous les outils nécessaires à l'engagement.
By Christelle
Response from Heartbeat Chat· Jun 17, 2026
Thank you for your honest review, Christelle! ❤️🙌
I love this community app — the experience is smooth and the customer service is incredibly responsive and helpful.
By Lucile B.
Response from Heartbeat Chat· Jun 17, 2026
Thank you for your review, Lucile! We strive to give you all the support you need building and growing your community ❤️
