hear.comReviews of hear.com

396 Alhambra Circle #S1200, Miami, Florida

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The Fair Hearing score

4.6/ 5

Excellent

2,023 reviews

hear.com4.6Excellent

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About hear.com

Founded in 2012 in Germany and now based in Miami, FL, and Denver, CO, hear.com is the fastest-growing online hearing care company and the world’s largest provider of quality hearing aids. Our mission is to make quality hearing care accessible to everyone, regardless of lifestyle, budget, or location.At hear.com, we believe in personalized hearing care. Our innovative business model integrates advanced online marketing, free consultations with hearing experts, and a network of top audiologists to ensure exceptional service.We address barriers to hearing care, including access, stigma, and cost. Our award-winning products include the hear.com Horizon IX Hearing Aids, which offers advanced technology for clear speech and seamless conversations, and our Clinic-In-A-Box™ Tele-Audiology service, delivering high-quality care from home.We provide a 45-day no-risk trial and a 100% money-back guarantee, enhancing customer confidence. Our dedication to service has earned accolades from Newsweek and an A+ rating from the Better Business Bureau, along with numerous awards such as the Big Innovation Award and the Red Dot Design Award.Visit www.hear.com for more information.

hear.com (hear.com) has 2,023 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.

Website: hear.com
Category: Vision & Hearing
Location: Miami, Florida
Listed on The Fair Hearing: 2026

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May 1, 2024

Horizon IX hearing aids - life changing (for the better!)

At a young 70 years, I was tired of constantly asking family and friends to repeat themselves, and I knew that my experience in nature walking and birding had degraded due to high frequency hearing loss. I had been considering hearing aids for a couple of years, tried some disappointing OTC ones, and just wasn't ready to pull the trigger. Then a few weeks ago, my wife and I met with some old friends. We see them every few months, and this time we went for a nature walk in the local arboretum. I noticed (barely) that my friend was wearing barely-noticeable in-the-ear aids and I asked him about them. He said he'd been wearing them for three years! And - that I should get some... I contacted Hear.com and was contacted back by Lori - who besides being incredibly helpful, was very friendly too. We got me set up and she sent a set of the latest Horizon IX aids to a local audiologist. Again, a very pleasant experience with a patient and very knowledgeable professional, and I was good to go. The breakin period with hearing aids is generally supposed to be sort of gradual, but I jumped right in - 10 hours the first day, and full days thereafter. My immediate reaction is that - Wow! I can hear all the high-frequency bird songs that I've been missing. I can hear my wife. I can even hear the annoying buzzes and hums from various computers, etc. that my wife constantly complains about! The aids are practically invisible (over the ear). They don't interfere at all with glasses or ball caps. They are easy to insert and remove and charge in their own little case. In short, these really are life-changing. I didn't even think my hearing loss was all that severe, but these really make living in the country far more delightful than before, with even the relaxing sound of the wind in the trees now being a part of my life again! Further, the techie in my is really enjoying the exploration of what these tiny devices are capable of. Music streaming from my Android phone - with my hearing correction dialed in? You bet. Full hands-free phone conversations via Bluetooth? Yep. Even controlling volume and special functions with my phone - to turn off the sound and play relaxing surf sounds is possible. My advice is - if you're sitting on the fence, just do it. With a free trial period there's nothing really to lose and you'll hopefully have an experience like mine.

By Michael L.

Response from hear.com· May 3, 2024

Michael, thank you so much for sharing your detailed and heartwarming experience with us! We're thrilled to hear how transformative our Horizon hearing aids have been for your enjoyment of nature, bird songs, and everyday conversations. It's wonderful that Lori and our audiologist could help make your transition to better hearing a smooth and pleasant journey. We're glad you're enjoying the advanced features and the new sounds they bring to your life. Your story is inspiring, and your advice to others considering hearing aids is invaluable. Thank you for choosing us and for taking the time to write such a comprehensive review. We are delighted to be a part of your journey to rediscover the sounds of life. Enjoy every moment, and we're here if you need any further assistance or want to explore even more features! -Samantha, Customer Success Team

hear.com reviews

2,023 approved reviews, newest moderated first

May 9, 2024
didn't have to drive to an appointment
didn't have to drive to an appointment. Everything delivered to home. Audiologist on Zoom call was very helpful, friendly and did a great job explaining and teaching.
By Jonnie S.
Response from hear.com· May 13, 2024
Jonnie, thank you for your positive feedback! We're so glad to hear that the convenience of our Teleaudiology platform added value to your experience. It's wonderful to know that you found our audiologist helpful, friendly, and informative. We aim to provide a seamless and educational experience for all our clients, and it's rewarding to hear that we've achieved this with you. We appreciate your review and look forward to continuing to support your hearing health needs. Happy hearing! -Samantha, Customer Success Team
May 8, 2024
Patient
Patient, informative guidance throughout experience. Everything needed for audiologist exam was included in “office in a box” including hearing aids. Follow up sessions continued to answer any questions or concerns throughout the 45 day trial period.
By Jeannine C.
Response from hear.com· May 13, 2024
Jeannine, thank you so much for your positive review! We are thrilled to hear that you found our guidance patient and informative and that our “office in a box” provided everything you needed for your audiologist exam. It's great to know that our follow-up sessions during the 45-day trial period helped address all your questions and concerns effectively. We strive to deliver a comprehensive and supportive experience to all our customers, and your feedback is incredibly valuable to us. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
May 6, 2024
Amazing Audiologist
I loved that the audiologist took time to help me find the perfect settings to maximize the benefit of my new hearing aids.
By Dianne
Response from hear.com· May 7, 2024
Dianne, thank you for your positive review! We're delighted to hear that your audiologist took the time to ensure your new hearing aids were perfectly adjusted for your needs. At Hear.com, we're committed to providing personalized service to help you get the most out of your hearing experience. Happy hearing! -Samantha, Customer Success Team
May 3, 2024
Great service
Great service. After 45 days the hearing aids feel natural in my ears. So natural that I almost forgot to remove them before taking an after work shower. I wear them all day. It’s wonderful to hear the birds chirping in my yard.
By GEORGE K.
Response from hear.com· May 3, 2024
George, thank you for sharing your positive experience with our service and your new hearing aids! We're thrilled to hear how natural they feel and that they're enhancing your everyday life, allowing you to enjoy the simple pleasures like the sound of birds chirping. It's wonderful to know that they have become such a seamless part of your daily routine. If you ever have any questions or need further assistance, remember, we're just a call away. Enjoy the beautiful sounds around you, and thank you for choosing us! -Samantha, Customer Success Team
May 2, 2024
The whole procedure was so easy
The whole procedure was so easy. Chelsey was great at explaining all my options. Thanks
By Tim F.
Response from hear.com· May 3, 2024
Tim, thank you for taking the time to leave a review! We're delighted to hear that you found the process straightforward and that our team was able to clearly explain all your options. We strive to provide excellent service and are glad we could assist you effectively. If you have any more questions in the future or need further assistance, don't hesitate to reach out. Happy hearing! -Samantha, Customer Success Team
May 1, 2024
Horizon IX hearing aids - life changing (for the better!)
At a young 70 years, I was tired of constantly asking family and friends to repeat themselves, and I knew that my experience in nature walking and birding had degraded due to high frequency hearing loss. I had been considering hearing aids for a couple of years, tried some disappointing OTC ones, and just wasn't ready to pull the trigger. Then a few weeks ago, my wife and I met with some old friends. We see them every few months, and this time we went for a nature walk in the local arboretum. I noticed (barely) that my friend was wearing barely-noticeable in-the-ear aids and I asked him about them. He said he'd been wearing them for three years! And - that I should get some... I contacted Hear.com and was contacted back by Lori - who besides being incredibly helpful, was very friendly too. We got me set up and she sent a set of the latest Horizon IX aids to a local audiologist. Again, a very pleasant experience with a patient and very knowledgeable professional, and I was good to go. The breakin period with hearing aids is generally supposed to be sort of gradual, but I jumped right in - 10 hours the first day, and full days thereafter. My immediate reaction is that - Wow! I can hear all the high-frequency bird songs that I've been missing. I can hear my wife. I can even hear the annoying buzzes and hums from various computers, etc. that my wife constantly complains about! The aids are practically invisible (over the ear). They don't interfere at all with glasses or ball caps. They are easy to insert and remove and charge in their own little case. In short, these really are life-changing. I didn't even think my hearing loss was all that severe, but these really make living in the country far more delightful than before, with even the relaxing sound of the wind in the trees now being a part of my life again! Further, the techie in my is really enjoying the exploration of what these tiny devices are capable of. Music streaming from my Android phone - with my hearing correction dialed in? You bet. Full hands-free phone conversations via Bluetooth? Yep. Even controlling volume and special functions with my phone - to turn off the sound and play relaxing surf sounds is possible. My advice is - if you're sitting on the fence, just do it. With a free trial period there's nothing really to lose and you'll hopefully have an experience like mine.
By Michael L.
Response from hear.com· May 3, 2024
Michael, thank you so much for sharing your detailed and heartwarming experience with us! We're thrilled to hear how transformative our Horizon hearing aids have been for your enjoyment of nature, bird songs, and everyday conversations. It's wonderful that Lori and our audiologist could help make your transition to better hearing a smooth and pleasant journey. We're glad you're enjoying the advanced features and the new sounds they bring to your life. Your story is inspiring, and your advice to others considering hearing aids is invaluable. Thank you for choosing us and for taking the time to write such a comprehensive review. We are delighted to be a part of your journey to rediscover the sounds of life. Enjoy every moment, and we're here if you need any further assistance or want to explore even more features! -Samantha, Customer Success Team
May 1, 2024
A positive experience from start to end.…
All of the individuals I dealt with at hear.com were highly professional and knowledgeable. From the salesman to the audiologist each was well prepared and provided excellent service.
By Doug
Response from hear.com· May 3, 2024
Doug, thank you for your kind words and for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our team. It's wonderful to know that from the sales team to the audiologist, everyone you interacted with was professional, knowledgeable, and prepared to offer you excellent service. We strive to ensure every step of your journey with us is smooth and supportive. Your feedback is greatly appreciated, and we look forward to continuing to serve you with the same high standard of care. Happy hearing! -Samantha, Customer Success Team
May 1, 2024
Simple and easy
I've had aids since 2006. This was an easy experience, since I never left the house to get new aids. So far these are the best I've had. LOVE THEM!
By Tom A.
Response from hear.com· May 3, 2024
Tom, thank you for sharing your wonderful experience! We're thrilled to hear that you found the process of getting new hearing aids from the comfort of your home to be easy and satisfying. It's fantastic to know that these are the best hearing aids you've had since 2006. We're committed to continuing to provide you with products and services that you love. Enjoy the new sounds and thank you for choosing us! -Samantha, Customer Success Team

hear.comReviews of hear.com

Rating distribution

What customers rate

About hear.com

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hear.comReviews of hear.com

Rating distribution

What customers rate

hear.com reviews

didn't have to drive to an appointment

Patient

Amazing Audiologist

Great service

The whole procedure was so easy

Horizon IX hearing aids - life changing (for the better!)

A positive experience from start to end.…

Simple and easy

About hear.com

More in Vision & Hearing, Florida

GogglesNMore

Vicci Eyewear

eyeBOGO

Designer Eyes

hear.com reviews

didn't have to drive to an appointment

Patient

Amazing Audiologist

Great service

The whole procedure was so easy

Horizon IX hearing aids - life changing (for the better!)

A positive experience from start to end.…

Simple and easy