Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
293 reviews
HealthyLineSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HealthyLine is an FDA registered company with the world’s largest selection of heated natural gemstone therapy mats. Based in New York and starting in 2013, HealthyLine quickly became the industry leader by implementing the most effective materials, combining different technologies, such as infrared (FIR), pulsed electromagnetic field therapy (PEMF), negative ions, photon light, and magnetic therapy to create advanced naturally powered heating pads and devices.
HealthyLine (healthyline.com) has 293 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
293 approved reviews, newest moderated first
Our massage table mat and our 18 x 18 mat are wonderful. We are grateful to our friend Emily who introduced us to HealthLine! Your service representative was superb. High marks for her. Thanks again for your wonderful products.
By Pleased
The hot stones under my mat have been perfect for my yoga/ physical therapy stretching. Thanks, Bill
By William
I really love the healthy line product. I purchased an item off Ebay. I paid 500.00 for it. It was listed as open box. The therapeutic benefits are there and while it worked it was amazing in helping me sleep and easying aches and pains. HOWEVER, when it stopped working less than a year later, I GOT NO support from healthy line. I was not able to send it back for a repair, the best they would offer was a "slight" credit towards a new mat. I find this very disheartening, I will not recommend nor will I purchase again. I now have a 500 paper weight.
By Rebecca
Response from HealthyLine· Dec 31, 2018
Hello Rebecca, When you purchase a used product you do not have a warranty but we do offer a trade-in policy. Please contact us at (888)774-4422 we would love to assist you. Have a wonderful day! Kind Regards, Your HealthyLIne™ Care Team
Incredibly helpful for my injury recovery processes. I had some issues with the controller, customer service did an incredle job fixing the issue. I could not be more happy!!! Thank you HealthyLine!!
By Catherine
I absolutely love the Rainbow Mat with PEMF that I ordered. It does exactly what it says and my clients love it too. Everyone sees and feels the difference after using the mat. It’s really amazing and I’d love to purchase other products in the future or another Rainbow Mat but bigger next time. I highly recommend this product to anyone seeking to improve their pain management status and health.
By Candice
Poor customer service
By Derek
Response from HealthyLine· Dec 31, 2018
Hello Derek, I would love to assist you with any questions you may have. You can call us at (888)774-4422. Have a wonderful day! KInd Regards, Your HealthyLine™ Care Team
I am very satisfied with my purchase of HealthyLine product Inframat, with the product, with the excellent shipment and all correspondence with the company.
By Jelka
The best product and the best customer service.
By Steven
