Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
The response was quick! And the solution was also quick. Both my client and I were satisfied.
By Brooke H.
Response from Headway· Jul 29, 2026
Hi Brooke, Thank you for taking the time to share this — it's wonderful to hear that both you and your client walked away satisfied. We'll pass the kind words along to the team! – Adam
Great job Headway, I appreciate how every help ticket I ever have submitted is taken seriously, and with kind consideration, and resolved!
By Maria S.
Response from Headway· Jul 29, 2026
Hi Maria, Thank you so much for sharing this — it truly means a lot to hear. We're glad the support experience has felt responsive and genuinely helpful, and we'll be sure to pass your kind words along to the team. – Adam
This very easy to use
By Bob D.
Response from Headway· Jul 28, 2026
Hi Bob, Thank you for taking the time to share this feedback. We're glad to hear Headway has been easy to use. We appreciate you sharing what has been helpful. – Adam
Great customer service. Answered all of my questions in a timely manner.
By Calmingcorner
Response from Headway· Jul 28, 2026
Hi, Thank you for sharing this — we're glad the support experience has been responsive and helpful. We appreciate the kind words! – Adam
Great service and way to expand my network
By Peter D.
Response from Headway· Jul 28, 2026
Hi Peter, Thank you for sharing this — we're glad Headway has been a great fit and that the experience has been a positive one. We appreciate the kind words! – Adam
Quick responses and friendly emails that answer my questions.
By Marcia
Response from Headway· Jul 28, 2026
Hi Marcia, Thank you for sharing this — quick and helpful communication is exactly what we aim for, so it's great to hear it's landing that way. We appreciate the kind words! – Adam
excellent response
By Georgianna O.
Response from Headway· Jul 28, 2026
Hi Georgianna, Thank you for sharing this — we're so glad to hear the response was helpful. We appreciate the kind words! – Adam
Great customer service. Easy to use.
By LAC
Response from Headway· Jul 28, 2026
Hi, Thank you for the kind words — we're glad to hear the experience has been easy and the support has been helpful. We appreciate you sharing this! – Adam
