Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
I found it simple to use the platform and all the assistance from the Headway team.
By Charles S.
Response from Headway· Aug 1, 2026
Hi Charles, Thank you! Simple to use and supported by a great team — we're glad that's been your experience. – Adam
Headway has been the best experience, so glad I left my regular 9-5 job and started my practice! Headway supports me in a number of ways, allowing me to focus on what I do best, care for my clients and provide high quality therapy!
By Summer
Response from Headway· Aug 1, 2026
Hi Summer, This made our day — thank you! We're so glad Headway has been part of your journey into private practice. Hearing that you're able to focus on the work you love is exactly what we're here for. – Adam
I love Headway! The platform is user-friendly, efficient, and compensation is timely.
By Heather
Response from Headway· Aug 1, 2026
Hi Heather, "I love Headway" — we love hearing that! Thank you for sharing. We're glad the platform and compensation have been working well for you. – Adam
As a therapist, I find Headway to be very easy to navigate, service is outstanding and the pay is fair.
By Anne-Paige Motley, L.
Response from Headway· Aug 1, 2026
Hi Anne-Paige, Thank you for this! Easy to navigate, outstanding service, and fair pay — we're glad all three have been landing well for your practice. – Adam
Excellent platform for Clinician's!
By Divya S.
Response from Headway· Aug 1, 2026
Hi Divya, Thank you! We're glad the platform has been an excellent fit for your practice. – Adam
Rapid response was provided by Headway's customer care team. There was also a follow-up that proceeded after, which made this experience even better.
By Remedios
Response from Headway· Aug 1, 2026
Hi Remedios, Thank you for sharing this! We're glad our team could respond quickly and follow up thoroughly — that kind of care is what we aim for every time. – Adam
My issue was resolved quickly, which meant I got to meet my client’s needs quickly and that helped with building my rapport with them. Thank you so much.
By Maria F.
Response from Headway· Aug 1, 2026
Hi Maria, Thank you so much for sharing this! We love hearing that a fast resolution made a real difference for you and the people you serve. We'll pass this along to the team. – Adam
Headway's help with connecting me with insurers and verifying prospective clients is invaluable. Their website offers many advantages to therapists, comprehensive note forms, assessments, and an interactive calendar.
By Pat Q.
Response from Headway· Aug 1, 2026
Hi Pat, Thank you for this! It means a lot to hear that the insurer connections and verification have been invaluable for your practice. We're glad the note forms, assessments, and calendar have been working well too. – Adam
