Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
Headway has been a great way for me to get referrals and bill insurance for therapy sessions. They are always there when I need help or have a question.
By Jenny D.
Response from Headway· Aug 4, 2026
Hi Jenny, Thank you for sharing this! We're really glad Headway has been a good fit for referrals and billing, and that the support team has been there when you need them. We appreciate you taking the time to say so. – Adam
I had a Private Practice for 28 years and did all my credentialling and billing. Headway has made my limited practice with Align Counseling so much easier. I see the clients, write a note and that's it.
By Jeremiah K.
Response from Headway· Aug 3, 2026
Hi Jeremiah, 28 years of doing it all yourself — and now just see the clients and write a note. That's exactly the shift we're here for. Thank you for sharing this! – Adam
I received the help I needed quickly before seeing my patient.
By Amber S.
Response from Headway· Aug 3, 2026
Hi Amber, Thank you! Getting you the information you need before seeing a patient is exactly what we aim for. We're glad it came together quickly. – Adam
I just started working for myself and using Headway for billing and notes has been really good.
By Meg Y.
Response from Headway· Aug 3, 2026
Hi Meg, Welcome to working for yourself — what an exciting step! We're glad the billing and notes have been working well from the start. We appreciate you sharing this. – Adam
Dr. Nieda listens and is very patient with me.
By Danielle P.
Response from Headway· Aug 3, 2026
Hi Danielle, Thank you for sharing this! We're so glad you've had such a positive experience. Feedback like this truly means a lot. – Adam
The AI assisted EHR is very useful and makes my documentation simpler. I didn't ding the stars but getting on-boarded with insurance companies is tedious but I think that is because of the insurance companies. It would be great to get Tricare on board! Overall Headway has proven to be of great value to my practice.
By Stephen M.
Response from Headway· Aug 1, 2026
Hi Stephen, Thank you for this thoughtful feedback! We're glad the AI-assisted EHR has been making documentation easier. We hear you on the insurance onboarding process and on Tricare — we'll make sure that request gets to the right team. – Adam
Love the ease of getting credentialed, getting clients, and submitting insurance claims.
By Drfoger
Response from Headway· Aug 1, 2026
Hi there, Thank you! Credentialing, client connections, and claims — we're glad all three have been easy for your practice. We appreciate you sharing this. – Adam
the support is always top-notch. in fact, this may be the only platform I use that has proactively reached out to me about things that might be problems in the near future with insurance details etc. my only small gripe is that it is too easy to get signed up with headway under multiple email addresses from different providers - can be a headache until you realize it and get it sorted.
By rhethcoxgmail.com
Response from Headway· Aug 1, 2026
Hi there, Thank you for this! Proactively reaching out about potential issues before they become problems is something we care a lot about — we're glad that's come through. We also hear you on the multiple-account headache and will make sure that feedback gets to the right team. – Adam
