Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
Accessibility to help is easy and the response is fast. I really appreciate the support I received with my concern. The portal is very organized.
By No N.
Response from Headway· Aug 7, 2026
Hi there, Thank you for sharing this! We're glad accessibility and quick responses have been a positive part of your experience — and that the portal has been easy to navigate. We appreciate the kind words. – Adam
Headway is consistently making improvements to streamline my job as a therapist. They make is simple to become paneled and to accept private pay clients. It makes it convenient that I can integrate my Headway calendar with other calendars, so I am always up to date and don't double book myself.
By Susan
Response from Headway· Aug 7, 2026
Hi Susan, Thank you for sharing this! We're glad the improvements have been making your work as a therapist easier — easy paneling, private pay flexibility, and calendar sync that keeps you organized are exactly what we aim for. We appreciate you taking the time to share the details. – Adam
Excelent service through this platafom.
By Maria G.
Response from Headway· Aug 7, 2026
Hi Maria, Thank you for the kind words! We're glad the experience through the platform has been excellent. We appreciate you sharing this. – Adam
Dr Esposito has been very helpful in helping me meet my goals and is comforting too speak with .I am very satisfied with Headway and the dr.who has been treating me.very helpful with medication management and counseling.I would recommend this treatment too anyone.
By Patrick
Response from Headway· Aug 7, 2026
Hi Patrick, Thank you so much for sharing this! We're really glad to hear you've had such a positive experience with your provider and with Headway. We appreciate the kind words and your recommendation. – Adam
Headway expedited my ability to confirm sessions regarding her insurance verification.
By Judith M.
Response from Headway· Aug 7, 2026
Hi Judith, Thank you for sharing this! We're glad the team was able to help you get the session confirmed quickly. We appreciate you taking the time to leave feedback. – Adam
This company has made it possible for me to have my private practice in a seamless, amazing, effortless way! I’m forever indebted, thank you!
By Gena
Response from Headway· Aug 8, 2026
Hi Gena, Thank you so much for this — what a wonderful thing to read! We're incredibly glad Headway has helped make your private practice a reality. That's exactly what we're here for, and your kind words mean a lot to us. – Adam
I am very satisfied with the reimbursement amount and client scheduling.
By CDS
Response from Headway· Aug 7, 2026
Hi Cheryl, Thank you for sharing this! We're glad to hear the reimbursement and scheduling experience have been working well for you. We appreciate the kind words. – Adam
Everything about Headway is fair and beneficial for both clients and providers. I wish they provided marketing to attract more clients.
By Angguna R.
Response from Headway· Aug 6, 2026
Hi Angguna, Thank you for sharing this! We're glad to hear the experience has felt fair and valuable — for both you and your clients. We appreciate the feedback about marketing support and will share it with the team. – Adam
