Lots of support!
Lots of support!
By customer
Response from Headway· Aug 7, 2026
Hi Sonja, Thank you for the kind words! We're glad the support has been there when you needed it. We appreciate you sharing this. – Adam
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
Lots of support!
By customer
Response from Headway· Aug 7, 2026
Hi Sonja, Thank you for the kind words! We're glad the support has been there when you needed it. We appreciate you sharing this. – Adam
My experience went well.
By Jennifer R.
Response from Headway· Aug 7, 2026
Hi Jennifer, Thank you for sharing this! We're glad the experience went well — we hope your care goes just as smoothly. – Adam
Pay is always on time.
By Sha'Rhonda
Response from Headway· Aug 7, 2026
Hi Sha'Rhonda, Thank you for sharing this! Consistent, on-time payments are something we work hard to deliver — we're glad it's been working well for you. – Adam
Headway is a great tool for therapist and has great reimbursement rates.
By Nicole M.
Response from Headway· Aug 7, 2026
Hi Nicole, Thank you for sharing this! We're glad Headway has been a good fit for your practice — and that the reimbursement rates have been a highlight. We appreciate the kind words. – Adam
Customer service handles issues professionally and quickly.
By customer
Response from Headway· Aug 7, 2026
Hi Siema, Thank you for sharing this! We're glad the support experience was professional and quick — that's exactly what we aim for. We appreciate the kind words. – Adam
This company has helped to grow my business so far, even though it appears intake stalled in the past 2 months, I don't know why. Headway also support with resources, however, the inclusion of AI documentation resource will help a great deal with smooth documentation even if psych nps have to pay for it. Thanks to Headway for a great support.
By BANTALE A.
Response from Headway· Aug 7, 2026
Hi Bantale, Thank you for the thoughtful feedback! We're really glad Headway has been helping grow your practice. We hear your notes about intake volume and the value of better AI documentation tools — we'll make sure both reach the right teams. We appreciate you sharing this. – Adam
My experience as a provider has been very positive thus far.
By STEPHEN O.
Response from Headway· Aug 7, 2026
Hi Stephen, Thank you for sharing this! We're really glad to hear your experience as a provider has been positive so far. We appreciate the kind words. – Adam
The Headway Team responded quickly and helped sign up a new client whose insurance was confusing. Everyone wins!
By Heidi S.
Response from Headway· Aug 7, 2026
Hi Heidi, Thank you for sharing this! We're glad the team was able to sort out the insurance details quickly and get your new client set up without a hitch. Everyone wins indeed! – Adam