Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
Once I did my part, Headway has made it easy and seamless to see clients and make claims. Payments are regular. I have not had any issues and have enjoyed working with Headway.
By Rebecca P.
Response from Headway· Aug 8, 2026
Hi Rebecca, Thank you for sharing this! Seamless claims, regular payments, and no headaches — that's exactly what we're aiming for. We're really glad it's been a positive experience working together. – Adam
Ease of operation, good client referrals, great support for clinicians so we can focus on the client instead of all the logistics and financial pieces. Pay rate is excellent.
By Tami
Response from Headway· Aug 8, 2026
Hi Tami, Thank you for this! Ease of operation, good referrals, strong support, and a pay rate that reflects the work — that's exactly the combination we aim for. We're really glad it's all coming together for you. – Adam
It is a great platform especially with the addition of consent informed AI assisted notes. The pay is good If you have the client flow I will encourage if they can also get some clients for those who need it
By Fatima
Response from Headway· Aug 8, 2026
Hi Fatima, Thank you for sharing this! We're glad the AI-assisted notes and pay have been positives for you. We hear your feedback about client referrals — we'll pass it along to the team. We appreciate the thoughtful review. – Adam
I love you guys. I recommend you all the time. I really could not be happier with my experience that began on day one and is three years old at this point. I truly love each and everyone of you!
By Gregory S.
Response from Headway· Aug 8, 2026
Hi Gregory, This made our day — thank you! Three years of "I love you guys" is genuinely the best kind of feedback we could receive. We love having you with us, and we really appreciate all the recommendations you've sent our way. – Adam
Consistently helpful support.
By Amber
Response from Headway· Aug 8, 2026
Hi Amber, Thank you for sharing this! Consistent and helpful support is something we genuinely work hard to deliver — we're glad it's been the experience for you. – Adam
Headway is easy to navigate as well as allows me to run my practice at my pace. Also I appreciate that therapists receive a far pay for seeing clients when compared to other platforms.
By Lorene
Response from Headway· Aug 8, 2026
Hi Lorene, Thank you for sharing this! Running your practice at your pace and knowing your compensation reflects the value of the work you do — that's what we're here to support. We really appreciate the thoughtful feedback. – Adam
I appreciated that Headway was able to resolve an issue with my client's insurance and error regarding a claim very quickly and expeditiously! Thank you so much for everything you do and taking care of it with a supportive team member. It was super helpful!
By Mario G.
Response from Headway· Aug 8, 2026
Hi Mario, Thank you so much for the kind words! We're really glad the team was able to sort out your client's insurance issue quickly — that's exactly the kind of support we want to deliver. We appreciate you taking the time to share this. – Adam
They do everything and allow you to work on your clinical
By Michael S.
Response from Headway· Aug 8, 2026
Hi Michael, Thank you for sharing this! Letting providers focus on clinical work while we handle the administrative side is exactly the goal — we're glad it's been working that way for you. – Adam
