Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
I’ve been very satisfied with Headway. For my clients who use insurance it’s been a breeze for both them and me and their note taking platform is also very user friendly.
By Dr. S.
Response from Headway· Aug 12, 2026
Hi Jonathan, Thank you for sharing this! A seamless insurance experience for clients and a note-taking platform that doesn't get in the way — that's what we're going for. We're really glad it's working well for your practice. – Adam
They kept working on the claim till it was fixed.
By Mary L.
Response from Headway· Aug 12, 2026
Hi Mary, Thank you for sharing this! Staying with a claim until it's resolved is exactly what we aim for — we're glad the team came through for you. – Adam
The rep was so sweet and knowledgeable. She didn’t just blow off my concern. The team got everything fixed within a couple hours of her entering my ticket.
By ASHA N.
Response from Headway· Aug 10, 2026
Hi Asha, Thank you for sharing this! We're really glad the team was able to get everything sorted quickly and that you felt heard — that matters. We'll make sure the rep knows how much your kind words mean. – Adam
Hannah was very patient and kind throughout the process. Thank you
By Nancy H.
Response from Headway· Aug 10, 2026
Hi Nancy, Thank you for sharing this! We'll make sure Hannah hears how much her patience and kindness meant during the process. We're glad you had a great experience — best of luck with your credentialing! – Adam
Efficiency and functionality becaus the platform functions well and works as it should, frequent referrals, good to be in some insurance provider lists. No problems, and very happy. Excellent service, customer service and fast solutions to questions or any problems
By Tom B.
Response from Headway· Aug 10, 2026
Hi Thomas, Thank you for sharing this! Efficiency, frequent referrals, and fast resolutions to questions — that's exactly the experience we want every provider to have. We're really glad it's been a positive one. – Adam
Easy to use!!
By Omar C.
Response from Headway· Aug 10, 2026
Hi Omar, Thank you for sharing this! We're glad the experience has been easy so far. We hope your care goes well. – Adam
Excellent on boarding! Thorough! Only the experienced approved! Ai assistance is great. Payments arrive on time without fail!
By Bill S.
Response from Headway· Aug 10, 2026
Hi Bill, Thank you for this! Thorough onboarding, great AI tools, and payments that arrive on time without fail — we're really glad it's all been working well for you. We appreciate the enthusiasm! – Adam
They make private practice easy
By Casey M.
Response from Headway· Aug 10, 2026
Hi Casey, Thank you for sharing this! Making private practice easy is exactly what we set out to do — we're glad it's working that way for you. – Adam
