HeadwayReviews of headway.co

Unethical business. The Dr. cancelled on the day before appointment - so couldn't get another appointment in time. In the cancellation email it said "dont worry you will not be charged" but yet now I get an email saying I am being charged $75 for the cancellation. Do not use them . Update - 8/1 - the response below is "fake". there is no "contact". Only option is to open a "ticket" which I did but there has been no response . This is fraud and I will be complaining to the FBI. Update : I received an email from "Mae" stating that each provider has their own policy and that I need to reach to them when in fact the provider cancelled. Besides I received an email from Headway explicitly stating that I wont be charged. This seems to be an attempt to hold on to the customer money , even if its temporary , to earn interest. Again this is fraud. The idTicket ID: 4770800

I did the initial info session where I was told many times that this is a "free" service for therapists. When I asked how they make their money I was given a kind of obscured answer about how they have agreements with the insurance companies. I asked how much they pay per plan, and then I called those plans to ask how much I'd be paid if I was contracted independently with them. The difference between these two figures was substantial. So basically Headway takes a cut of the payment that would otherwise go to the provider. Calling that "free" is an absolute lie. I would never work with this company, as right out of the gate they are deceptive and dishonest.

As a client, I found a wonderful therapist, but DO NOT recommend Headway. It is impossible to get in touch with them for billing issues, and there are MANY. I called the provider, they say they have no way to reach Headway. I called my insurance company, Aetna, and they have no way to reach Headway. My provider states they have not been paid by Headway and are sending me the bill because neither one of us can reach Headway to get this fixed. It is ridiculous that Headway has no contact information and when they respond to this review, they'll ask me to send in a request on their form which is impossible to locate and send. As a "mental health" company, it is obvious Headway does not care about their providers or clientele. People who are already stressed and depressed are put into an awful position with Headway. Read the reviews and stay away.

I have been charged for services already paid several times! They don't have live customer service so it takes weeks of back and forth with emails to get anything resolved. I will never work with a company that uses Headway ever again

This company cares more about money than people. Made an appointment same day and I had to cancel and I get charged 100 dollars for not cancelling within 24hrs. How do you cancel an appointment made the same day. My PCP got back to me and I didn’t need their service anymore. I cancelled as soon as I could. At least 2 hours prior. I’m going through some real medical issues and that 100 dollars could have really helped pay for other tests that are needed. This company causes more mental health issues than helps.

I would give this place a zero stars if I could! I'm a mental health provider and headway has been an absolute nightmare to work with. They are complete scammers! I guess I shouldn't be surprised, since they are owned by the same people as ZocDoc. Do not trust headway with any of your patients information! As soon as you put your patient information into their system, those patients no longer belong to you because headway takes them! So by default they're making you their employee and taking over your practice! Headway makes your client sign consent forms with them instead, and then they start blasting the client's email accounts with different emails literally daily; in addition, they will email the clients and encourage the clients to book with other therapists on the platform if they see that no billing has occurred on that client's profile for over a week! Harassing clients and causing stress for the therapist!! They literally steal your clients right from under you as soon as you sign up with them and as soon as you put that client's information on their platform! Do not use this platform! Also, If you charge a client a cancellation fee, for example, because the client was a no-show headway will email you and try to bully you and tell you what to do and how to run your practice. Again, they are supposed to be JUST billers! They have managed to overstep their boundaries in so many ways and are now trying to haul in the cash for themselves on the backs of therapist and clients! They try to tell you how to run your practice, they email your clients and tell them to book with other therapists and the platform just so they can bill... this platform is absolutely terrible. Frauds! They are also terrible when it comes to billing, they always bill the customers incorrectly and then send random emails saying they made a mistake. It's just a mess! Also, as a therapist the clients that have signed up through headway have never been a good fit! And no matter how much I refine my profile, they send clients that are really difficult to work with or have anger issues or are just not a good fit. Headway has NO phone number, so there's no one to talk to! Also, if a client calls to complain to them about billing or anything else they will refuse to give you the clients information even though it's your client! And how are you supposed to help the client if you don't know who the client is!? It's literally insane, this platform is insane. Just stay away, do yourself a favor and stay far away from this place. I've now completely transitioned out, and I've brought my billing in-house and I sleep so much better at night.

Do not work here!! I am a provider at headway and they do not pay on time. The last pay period was not received and they blamed it on the processor and at the end of the day said it was resolved and we will receive our money. The money hasn’t shown up and they have it listed as paid. Safe yourself the headache.

I was billed for services I did not recieve. I booked an appointment on line. Then recieved an email that the appointment I scheduled was not available, so I cancelled appointment on line, Then I got billed for appointment cancellation. This is pure BS