Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
Headway makes it easy to keep up with documentation. It is easy to schedule clients and saves time with administrative tasks.
By Ramona M.
Response from Headway· Aug 21, 2026
Hi Ramona, Thank you for sharing this! Documentation, scheduling, and cutting down on admin time — we're glad all three are working well for you. – Adam
Headway has allowed me to finally realize my dream and practice independently. They are not only my partner in credentialing, billing, and working with insurance companies, but also my partner in building my practice (from their referrals). If wanting to break free of the scheduling confines and outdated "rules" of some psychiatric organizations, I highly recommend learning how Headway can become your partner. True, it will take work to start your own practice, but if I hadn't joined Headway after doing all the necessary front-end work, I wouldn't have the successful practice I have today. Thank you Headway!
By Mary Lee B.
Response from Headway· Aug 21, 2026
Hi Mary, Thank you so much for sharing this — and what a journey! Hearing that Headway has helped you realize your dream of independent practice is exactly why we do this. We're proud to be your partner in credentialing, billing, referrals, and everything in between. – Adam
Responsive and helpful.
By Clare W.
Response from Headway· Aug 21, 2026
Hi Clare, Thank you for sharing this! We're glad the team was able to be responsive and helpful when you needed it. We appreciate you being part of Headway. – Adam
Headway expands my private practice by making it easy to onboard insurance clients.
By Raymond Castilleja Jr, L.
Response from Headway· Aug 21, 2026
Hi Raymond, Thank you for sharing this! We love hearing that Headway is helping grow your private practice by making insurance client onboarding seamless. That's exactly the goal. – Adam
Headway is awesome. All of my patients have had good experiences using the platform. Just hard for some of my patients with financial issues to make the deadlines for paying. Other than that, a nice, streamline, and user-friendly platform, excellent, informative customer service, and an awesome EHR. Have had a great experience with them helping and advocating for me with insurances.
By TM
Response from Headway· Aug 21, 2026
Hi Tina, Thank you for this! We're so glad your patients have had positive experiences and that the EHR, customer service, and insurance advocacy have been working well for you. We hear you on payment flexibility for patients facing financial hardship — that's valuable feedback we'll share with the right team. – Adam
I appreciate the prompt attention to my issues.
By Deborah C.
Response from Headway· Aug 21, 2026
Hi Deborah, Thank you for sharing this! Prompt attention is something we work hard to deliver, and we're glad it has made a difference for you. – Adam
Headway is easy to work with. Services are very clear, with seamless billing and payments. Have not needed to use customer service yet. I would love to see more insurance companies connected. Trustpilot is great.
By Benedicte L.
Response from Headway· Aug 21, 2026
Hi Benedicte, Thank you for sharing this! We're glad Headway has been easy to work with and that billing and payments have been clear and seamless. We hear you on wanting more insurance carriers — we're always working to expand our network. – Adam
Happy with the service. Not sure how to move the Optum issue along, thanks for working on this.
By Stanley S.
Response from Headway· Aug 21, 2026
Hi Stanley, Thank you for sharing this! We're glad the service has been working well overall. We hear you on the Optum issue and will make sure the right team has visibility to keep it moving forward. – Adam
