Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
Great for starters practice. Helped a lot.
By shashai T.
Response from Headway· Aug 25, 2026
Hi Shashai, Thank you for sharing this! We're so glad Headway has been a helpful foundation as you're getting your practice off the ground. We're excited to see it grow! – Adam
Very grateful for the assistance!
By Heather M.
Response from Headway· Aug 25, 2026
Hi Heather, Thank you for sharing this! We're always glad to help. We appreciate you being such a dedicated part of the Headway community. – Adam
Headway evolves to meet the needs of therapists and clients, which I greatly appreciate.
By Thea C.
Response from Headway· Aug 25, 2026
Hi Thea, Thank you for this! Evolving alongside both therapists and clients is something we take seriously, and it means a lot to hear that it's being felt. We appreciate you sharing. – Adam
Replying promptly and working with my patients efficiently when there was a billing problem.
By Maria
Response from Headway· Aug 25, 2026
Hi Maria, Thank you for sharing this! Prompt replies and quick resolution when billing issues come up for your patients — that's exactly the kind of support we aim to deliver. – Adam
Have been working with headway for the past 2 years and very happy with my experience.
By Yeganeh J.
Response from Headway· Aug 25, 2026
Hi Yeganeh, Thank you for the kind words! Two years of happy experience means a lot to us — we're glad Headway has been a good fit for your practice. – Adam
Love it. I can Taylor my practice the way I want it. Ty
By Stephanie M.
Response from Headway· Aug 24, 2026
Hi Stephanie, Thank you! We love hearing that Headway gives you the flexibility to run your practice the way you want. That's exactly what we're going for. – Adam
Response was very fast
By Nora E M.
Response from Headway· Aug 21, 2026
Hi Nora, Thank you for sharing this! Fast responses are something we work hard to deliver — we're glad it came through when you needed it. – Adam
When I have a concern or question I get a very quick and helpful response. I have also been getting many more referrals through Headway.
By ELIZABETH M.
Response from Headway· Aug 21, 2026
Hi Elizabeth, Thank you for sharing this! Quick responses and more referrals — those are two things we work hard to deliver. We're glad both are hitting the mark for you. – Adam
