Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
My issues were resolved and was addressed immediately
By Andrina R C.
Response from Headway· Aug 28, 2026
Hi Andrina, Thank you for sharing this! We're glad your issue was resolved quickly — that's exactly the kind of responsive support we aim to provide. – Adam
I like the ease of the use of the site.
By Griena
Response from Headway· Aug 28, 2026
Hi Griena, Thank you for sharing this! We're glad the platform has been easy to use. – Adam
I love that the system is easy to use and I love the templates as well as AI feature.
By Shalondra M.
Response from Headway· Aug 27, 2026
Hi Shalondra, Thank you for sharing this! We're glad the platform, templates, and AI features have been making your work easier. – Adam
Headway has helped me to develop my private practice and to make insurance billing a lot easier
By customer
Response from Headway· Aug 27, 2026
Hi Brian, Thank you for sharing this! Hearing that Headway has helped you build your practice and take the headache out of insurance billing is exactly the kind of impact we're going for. – Adam
I am so thankful for someone who has the knowledge and resources to help Counselors with the multi things needed to be successful. I have had good experience with my billing being done and getting paid. Also, I am so appreciative of the company adding more insurance for me.
By Shannon B.
Response from Headway· Aug 27, 2026
Hi Shannon, thank you so much for sharing this! We're glad the billing, payments, and insurance expansion have all been working well for you. Supporting counselors so you can focus on your clients is exactly what we're here for. – Adam
I like the ease way to work with Headaway. I wish I could get more referrals from the company
By Olga G.
Response from Headway· Aug 27, 2026
Hi Olga, thank you for the kind words! We're glad working with Headway has felt easy. We hear you on referrals — connecting providers with the right clients is something we're always working to improve, and your feedback helps. – Adam
I like the ease of adding new clients and scheduling. It is nice to see my scheduled payments so I can plan my finances. It provides a helpful way to bill clients with insurance.
By Taryn T.
Response from Headway· Aug 27, 2026
Hi Taryn, thank you for sharing this! We're glad that adding new clients, keeping track of scheduled payments, and billing through insurance has felt easy and manageable. That's exactly what we aim for. – Adam
My experience working with Headway has been very positive. The platform helps simplify many of the administrative aspects of practice, allowing me to spend more time focused on providing quality patient care. The workflow is organized, accessible, and supportive of clinicians who want to offer insurance-based mental health services without managing every administrative detail independently. Headway does well in creating a more manageable experience around insurance credentialing, billing, and practice operations. The platform is intuitive, and the available support helps make it easier to navigate processes that can otherwise be time-consuming and complex. This support is particularly valuable for independent clinicians balancing clinical responsibilities with the operational demands of running a practice.
By Tiru
Response from Headway· Aug 27, 2026
Hi Tiruwork, Thank you for this thoughtful review! Giving independent clinicians the support to focus on care without getting buried in administrative work — that's exactly the goal. We're glad it's landing that way for your practice. – Adam
