Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
I love the expeditious resolution to resolve any and all questions and issues.
By saphirebydesignbellsouth.net
Response from Headway· Sep 2, 2026
Thank you for sharing this! We're glad we could resolve your questions and issues quickly — that's exactly the experience we want for everyone. – Adam
Working with Headway has been a wonderful experience. It’s so nice to be able to tell people I take insurance now.
By Faith K.
Response from Headway· Sep 1, 2026
Hi Faith, Thank you for sharing this! Hearing that Headway has opened the door to accepting insurance — and what that means for the clients you can now reach — is exactly the impact we work toward. – Adam
Great doctor, easy process.
By Mitchell U.
Response from Headway· Sep 1, 2026
Hi Mitchell, Thank you for sharing this! We're glad the experience has been easy — that's exactly what we aim for. – Adam
To All STAFF : Thank you for helping me
By Vasilica V.
Response from Headway· Sep 1, 2026
Hi Vasilica, Thank you so much — it means a lot to the whole team! We're here for you whenever you need us. – Adam
The customer service department and the therapists are great.
By Felicia W.
Response from Headway· Sep 1, 2026
Hi Felicia, Thank you for sharing this! We're glad both the support team and the care experience have been great — that means a lot to us. – Adam
Headway is doing a great job supporting me as a clinician. It’s easy to submit a ticket asking for help, and they answer quickly. They also make scheduling, billing, and insurance claims very easy.
By customer
Response from Headway· Sep 1, 2026
Hi Leah, Thank you for this! We're glad ticketing has been easy and the team responds quickly — and that scheduling, billing, and insurance claims are working smoothly for you. We appreciate you sharing it. – Adam
Because headway care about their provider and always work with them
By Kelvin O.
Response from Headway· Sep 1, 2026
Hi Kelvin, Thank you for sharing this — we're glad to have you on the platform and look forward to supporting your practice! – Adam
I’ve had a great experience with Headway. The platform makes managing my practice much easier, especially with scheduling, billing, insurance, and patient onboarding all in one place. The system is straightforward to use, and whenever I’ve needed assistance, the support team has been responsive and helpful. Overall, Headway has been a valuable resource for my practice, and I’m very satisfied with the service.
By Adedeji
Response from Headway· Sep 1, 2026
Hi Adedeji, Thank you so much for sharing this! We're really glad the platform has made managing your practice easier across scheduling, billing, and onboarding — and that the support team has been there when you needed them. We appreciate your trust in Headway. – Adam
