Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 313 reviews with 4 stars · Clear filters
Headway platform is easy to navigate and it’s free. It has lots of advantages and you can run the whole practice here. The only downside is lack of referrals directly from them. I referred few of my colleagues to them
By Yelena K.
Response from Headway· Oct 31, 2023
Thank you for the feedback!
Cons: While I have had positive experiences with Headway Support Team, I have noticed that a few responses in the past did not fully address my specific concerns and appeared to be automated. Pros: I am quite satisfied with the customer service provided by Headway! I liked the marketing ideas that were discussed today and promptly put into action. It's been a refreshing change since I joined Headway. Keep up the great work!
By N. X.
Response from Headway· Oct 31, 2023
Appreciate the feedback, we're always working on improving!
I just completed my first Zoom session with my Headway Success Associate, Meghan Swan! It was an informative session on how I can improve and increase my counseling practice. The session was straight-forward and simple.
By Benita L.
Response from Headway· Oct 30, 2023
So happy to hear it - thanks for the feedback!
CONS: I dislike there is not a designated support person to ask questions, I dislike how when you try to generate an email to ask a question you must chose one of several pre-written topics. There is no “other” for questions that do not fall in those categories. I dislike there is not assistance with marketing. PROS: I like the efficiency of the platform, & the ease with which patients can be added or invited. I like that payment is received on time & I like there is not any micro managing. I like not having to deal with insurance companies & I like being able to make my appointments with patients as short or as long as necessary. I am very happy with Headway & I would recommend to any colleagues. It has been slow to grow & I hope Headway is able to do more marketing in the Southwest…Everyone I talk to about Headway does not know what it is. Thank you
By Melanie R.
Response from Headway· Oct 28, 2023
Thank you for the thoughtful feedback! We appreciate it and are always looking to expand our growth.
Headway is an insurance biller that makes the billing process easy and efficient. They continually improve their services to make sure that their customers have the best experience possible.Communication needs improvement. I have recommended Headway to colleagues.
By Edifiers L.
Response from Headway· Oct 27, 2023
Thank you for the feedback!
Seamless operation.
By customer
Platform is user friendly, and very clear. The prompts to complete notes are also very helpful.
By SG
Headway is helpful for therapists in private practice who don't want to deal with the billing of insurnace side of things. This takes a lot of the headache out of billing insurance. There are sometimes challenges with accurate verification of benefits for clients that has led to some later bills being invoiced to clients after the fact.
By Lexi G.
