Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
The email response team at Headway were quick and responsive. They were polite and professional. They were thoughtful and kind.
By Mariah C.
Response from Headway· Sep 4, 2026
Hi Mariah, Thank you for these kind words! Quick, responsive, polite, professional, thoughtful, and kind — we'll make sure the team sees this. It means a lot. – Adam
Timely and thorough response.
By Tri T.
Response from Headway· Sep 4, 2026
Hi Tri, Thank you! Timely and thorough is exactly the standard we aim for — we appreciate you sharing it. – Adam
The best Psiquiatric Doctor services, and headway best patient support.
By angelo
Response from Headway· Sep 4, 2026
Hi Angelo, Thank you so much for sharing this! We're glad both the care experience and our support have been a great match for you. – Adam
Good support
By MJ
Response from Headway· Sep 4, 2026
Thank you! We're glad the support has been there when you needed it. – Adam
Good platform.
By Olivia H.
Response from Headway· Sep 3, 2026
Hi Olivia, Thank you! We're glad the platform is working well for you. – Adam
You folks rock.
By SPOOLEYATLANTICBB.NET
Response from Headway· Sep 3, 2026
Thank you — we really appreciate that! We'll keep it up. – Adam
Excellent communication and timely response to questions. I feel like they really have my back.
By Michele P.
Response from Headway· Sep 3, 2026
Hi Michele, Thank you for sharing this! "They really have my back" is exactly the relationship we want every provider to feel with our team. We'll keep at it. – Adam
Transparent, quick support, great rates and resources.
By Natalie C.
Response from Headway· Sep 3, 2026
Hi Natalie, Thank you for this! Transparent, quick, great rates and resources — that's the experience we aim to deliver. We're glad to have you with us. – Adam
