Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 313 reviews with 4 stars · Clear filters
Good intro by my training counselor. Good handling of scheduling and access to patient info. Prompt processing of info. Good fee schedule!
By Peggy
Response from Headway· Jan 9, 2024
Thank you for the feedback! We appreciate you being a part of Headway.
Seamless onboarding - intuitive program
By customer
Billing is effortless. Like being able to have clients input their own insurance information and quick response on coverage. Appreciate ability to message clients, wish there was way to share documents with them within the EHR so I don't have to use two. Wish the charting boxes would expand so I can clearly see what I am typing when charting. Overall happy with Headway.
By customer
Response from Headway· Dec 19, 2023
Thank you so much for the review and feedback! We're always working on improving.
Billing Depositing of payments Able to do Notes
By Myrna
In my experience there is a discrepancy in what each of your employees knows about coverage when I ask for help or have a question. Which is very frustrating when clients have questions. Seth is amazing, I wish I could have him answer all of my questions.
By customer
Response from Headway· Nov 30, 2023
Thanks for the review. We're always working on our communication internally as well as with carriers around obtaining the correct benefits information to provide. Appreciate the feedback as we continue to improve!
Headway has been very easy to work with. Adding clients to the platform is seamless and they pay a decent rate in a very timely fashion. They do not yet provide referrals for new clients and this would be a welcome addition to their offerings. I would definitely recommend Headway to other mental health providers.
By Max N.
I have been able to increase my private practice with Headway and feel their platform is easy to use. My only issue is I would like more referrals.
By Erin Demirjian, P.
Response from Headway· Nov 2, 2023
Thank you for the feedback! If you reach out to our support team via the website they can assist you with some referral tips!
Experience has been great. Not a fan of the amount of money Headway keeps from some of the insurances.
By customer
