Good service
Good service but would be better with the Wiley treatment plan option
By customer
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 313 reviews with 4 stars · Clear filters
Good service but would be better with the Wiley treatment plan option
By customer
Easy to use website.
By customer
Overall a nice platform. Easy and quick credentialing, comparable rates. My only challenge with them has been not having access to a clients demographic information. I see women only and there has been mishaps when men schedule with me. Transitioning them to a more appropriate provider would have been easier had I been able to see demo information prior to the consult.
By customer
Response from Headway· Feb 18, 2024
Thank you for the feedback!
I think it's a great way to get started seeing patients with insurance. But I have some questions about payment therapist see and scalability of therapist who are fully licensed and want to hire folks under them (Scalability of those with their own LLC).
By customer
Response from Headway· Feb 12, 2024
Thank you for the feedback! We appreciate you being a part of Headway - if you have any other questions - please reach out via our chat or contact form, http://headway.co/contact and member of our support team would be happy to assist.
Great support however we need to take BCBS in Florida and allow multistate clinicians to practice in all states
By customer
Response from Headway· Feb 2, 2024
Thank you for the feedback! We're working on multi-state licensing and BCBS expansion currently!
The platform is great; limited referrals.
By customer
Headway makes admin/insurance easier to manage, saves a lot of time and effort.
By Beth T.
Response from Headway· Jan 22, 2024
Thank you for the feedback! We appreciate you being a part of Headway.
Very communicative staff, a lot of helpful guidance. Just wish I could send intake documents through the site itself, which is the primary thing keeping me from switching my entire practice over to Headway.
By Chris
Response from Headway· Jan 9, 2024
Thank you for the feedback! We appreciate you being a part of Headway and are always working to improve.