Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
You always get right to the point.
By Bruce M.
Response from Headway· Oct 21, 2026
Hi Bruce, Thank you so much for the kind words and for taking the time to share them. We're glad we've been clear and efficient when you've reached out, and we truly appreciate your feedback. – Adam, Headway Team
I have had a couple of portals over the years, but Headway is the best by far. I stopped all other portals and now just use Headway!
By Julie M.
Response from Headway· Oct 20, 2026
Hi Julie, Thank you so much for the kind words and for choosing to use Headway as your one portal. It means a lot to hear that, and we truly appreciate your feedback. – Adam, Headway Team
Headway is very helpful when you reach out.
By HEATHER
Response from Headway· Oct 20, 2026
Hi Heather, Thank you so much for the kind words and for taking the time to share them. We're so glad our team has been helpful whenever you've reached out, and we truly appreciate your feedback. – Adam, Headway Team
Compared to other platforms, Headway is very supportive and provides materials to ensure that providers can effectively carry out their services
By Emmanuel N.
Response from Headway· Oct 20, 2026
Hi Emmanuel, Thank you so much for the kind words and for taking the time to share your experience. We're so glad the support and materials have been helpful in carrying out your work, and we truly appreciate you telling us how we compare. – Adam, Headway Team
Headway has been very responsive and on top of every issue I've had. I've dealt with a few online healthcare management companies and Headway is head and shoulders above the others.
By Edward T.
Response from Headway· Oct 20, 2026
Hi Edward, Thank you so much for the kind words and for taking the time to share your experience. We're so glad our team has been responsive when you've needed us, and we truly appreciate you telling us how we compare. – Adam, Headway Team
It’s easy to navigate. If I have a question or problem, the chat help is always available to help and direct me or give me clear directions to what I need to proceed.
By Flor E.
Response from Headway· Oct 20, 2026
Hi Flor, Thank you so much for the kind words and for taking the time to share your experience. We're so glad the platform is easy to use and that our chat support has been there when you've needed it, and we truly appreciate your feedback. – Adam, Headway Team
They completly make sure if your insurance is taken or not, and keep you post it every time if something new happens.
By Sr. Maria J.
Response from Headway· Oct 20, 2026
Hi Maria Jose, Thank you so much for the kind words and for taking the time to share your experience. We're so glad our team was able to keep you informed along the way, and we truly appreciate your feedback. – Adam, Headway Team
Thank you for making things easy! Great customer service!
By A D.
Response from Headway· Oct 20, 2026
Hi Amy, Thank you so much for the kind words and for taking the time to share them. We're so glad we've been able to make things easier, and we truly appreciate your feedback. – Adam, Headway Team
