HeadwayReviews of headway.co

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4.0/ 5

Great

2,418 reviews

Headway4.0Great

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About Headway

Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.

Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.

Also known as: headway.co
Website: headway.co
Category: Mental Health
Listed on The Fair Hearing: 2026

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Aug 25, 2026

Do not recommend for clients, especially

Marginal, for providers. Terrible, for clients. Barely able to keep their act together, their incompetence and business practices negatively impacting clients on a regular. Ex: clients routinely charged far higher rates than average; much worse: their inaccurate info leaves some clients owing thousands bc, many months after starting treatment and their plans "being verified", the company finally figures out they're NOT actually in network with the plan and now the client owes all that money out of pocket. Providers have to know to manually verify EVERY plan with them and not allow their AI to do it, and to tell clients to do the same on their end. I also had to contact my state's insurance commissioner over another type of billing problem that was, again, negatively impacting my client; it was magically fixed by them a few hours after I told them I'd done so, after several months of back and forth with them and no resolution. They refused to take any accountability for their mistake, in the end, or the truly adverse effect it had on the client. They also can't figure how contractors differ from employees (demands keep increasing on us, when all they are is, basically, a biller). Needed me to tell them laws in my state had changed; crickets until I reached out (6 months after law went into effect; I had just found out), then an email blast, so I guess I'm on their legal team now? Or.....they were just going to keep breaking that law until someone called them out? Neither choice is great. In the process of leaving. It's too bad, bc the idea was great. Their execution however is abysmal. On par with the insurance companies, in fact.

By L.C.

Response from Headway· Aug 26, 2026

Hi there, Thank you for sharing this. We take concerns about how billing and insurance verification affect clients seriously, and we hear that your experience has not met the standard you expect — or that we should be delivering. We'd like to address your specific concerns directly. Please reach out through our private support channel so we can look into this with the attention it deserves: https://care.headway.co/contact – Headway Support

Headway reviews

Showing 72 reviews with 2 stars · Clear filters

Sep 4, 2026
Lack of referrals
I am not getting any clients from headway which I feel pays really well. That is my greatest issue with headway
By NEL
Response from Headway· Sep 4, 2026
Hi Nellie, Thank you for this — we hear you on referrals, and we appreciate you sharing what's working (rates) and what isn't. Patients on Headway search by accepted insurance, specialization, and personal preferences, and we're actively investing in patient marketing, physician partnerships, and insurance company partnerships to drive more traffic to provider profiles. We'd love to walk through ways to maximize your visibility on the platform. Please reach out so our team can follow up: https://care.headway.co/contact – Adam
Sep 2, 2026
the issue that needed to be solved was…
the issue that needed to be solved was actually a mistake made by headway
By Johanna H.
Response from Headway· Sep 3, 2026
Hi Johanna, Thank you for this feedback. When an issue originates on our end, we understand how frustrating it is to deal with the disruption — and we appreciate your patience in working through it with us. – Adam
Aug 30, 2026
i have not gotten clients
i have not gotten clients
By Jane M.
Response from Headway· Sep 1, 2026
Hi Jane, Thank you for sharing this — we hear you on the referrals, and we want to make sure your profile is set up to work for you. Please reach out to our support team and ask to connect with our provider success specialists, who can take a direct look at your visibility and referral activity: https://care.headway.co/contact – Adam
Aug 25, 2026
Do not recommend for clients, especially
Marginal, for providers. Terrible, for clients. Barely able to keep their act together, their incompetence and business practices negatively impacting clients on a regular. Ex: clients routinely charged far higher rates than average; much worse: their inaccurate info leaves some clients owing thousands bc, many months after starting treatment and their plans "being verified", the company finally figures out they're NOT actually in network with the plan and now the client owes all that money out of pocket. Providers have to know to manually verify EVERY plan with them and not allow their AI to do it, and to tell clients to do the same on their end. I also had to contact my state's insurance commissioner over another type of billing problem that was, again, negatively impacting my client; it was magically fixed by them a few hours after I told them I'd done so, after several months of back and forth with them and no resolution. They refused to take any accountability for their mistake, in the end, or the truly adverse effect it had on the client. They also can't figure how contractors differ from employees (demands keep increasing on us, when all they are is, basically, a biller). Needed me to tell them laws in my state had changed; crickets until I reached out (6 months after law went into effect; I had just found out), then an email blast, so I guess I'm on their legal team now? Or.....they were just going to keep breaking that law until someone called them out? Neither choice is great. In the process of leaving. It's too bad, bc the idea was great. Their execution however is abysmal. On par with the insurance companies, in fact.
By L.C.
Response from Headway· Aug 26, 2026
Hi there, Thank you for sharing this. We take concerns about how billing and insurance verification affect clients seriously, and we hear that your experience has not met the standard you expect — or that we should be delivering. We'd like to address your specific concerns directly. Please reach out through our private support channel so we can look into this with the attention it deserves: https://care.headway.co/contact – Headway Support
Aug 21, 2026
I already wrote a lengthy thorough…
I already wrote a lengthy thorough review last week.
By Susan N.
Response from Headway· Aug 21, 2026
Hi Susan, We appreciate you sharing your experience and apologize that you received another review invitation — that shouldn't have happened. If there's anything outstanding with your account, our support team is here to help: https://care.headway.co/contact – Adam
Aug 13, 2026
I had to escalate twice and spent hours…
I had to escalate twice and spent hours going back and forth until finally it was solved. As a provider I felt unsupported until Genesis stepped in
By Elena I.
Response from Headway· Aug 17, 2026
Hi Elena, We're sorry to hear this experience required so many escalations and took so much of your time — that's not the standard we hold ourselves to. We're glad the issue was ultimately resolved, and we'll take this feedback seriously as we work to improve how quickly we get providers the right support. – Adam
Aug 10, 2026
Adequate
Seriously I think you did the best job you could with the erase you had. However I really hope there is a better way to handle two different emails for the same person. After all you were writing me on one E mail address which was not the email address that I had contacted Mr. Jones on.
By Ralph Client and social W.
Response from Headway· Aug 10, 2026
Hi Ralph, Thank you for the feedback. We understand how frustrating it can be when technical issues — like messages not appearing or sessions not starting — get in the way of care. We also hear your concern about how we communicated across different contact methods. For privacy reasons, we can't discuss account-specific details publicly, but please reach out through our support channel so the right team can make sure these issues are fully addressed: https://care.headway.co/contact – Adam
Aug 8, 2026
App hard to navigate at times
App hard to navigate at times
By Icon Parking G.
Response from Headway· Aug 12, 2026
Hi Jose, Thank you for the feedback. We're sorry to hear the app has been difficult to navigate at times — we'll make sure that reaches the product team. If you're experiencing a specific issue, our support team is ready to help: https://care.headway.co/contact – Adam

HeadwayReviews of headway.co

Rating distribution

What customers rate

About Headway

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HeadwayReviews of headway.co

Rating distribution

What customers rate

Headway reviews

Lack of referrals

the issue that needed to be solved was…

i have not gotten clients

Do not recommend for clients, especially

I already wrote a lengthy thorough…

I had to escalate twice and spent hours…

Adequate

App hard to navigate at times

About Headway

More in Mental Health

Emotionalsupportanimal

The Trichotillomania Relief Specialists™

Stop Drinking Expert

Prosper Health

Headway reviews

Lack of referrals

the issue that needed to be solved was…

i have not gotten clients

Do not recommend for clients, especially

I already wrote a lengthy thorough…

I had to escalate twice and spent hours…

Adequate

App hard to navigate at times