HeadwayReviews of headway.co

Response from Headway· Sep 22, 2026

Hi Katrina, Thank you for the honest feedback, and we're sorry for the back-and-forth this took. You're right that some of our automated insurance-verification steps don't always get things fully right the first time, and it shouldn't take multiple rounds with our team to sort out. We want to make sure your account is in a good place going forward. If anything from that experience is still unresolved, please reach out to our support team directly and we'll prioritize getting it fixed. We appreciate you flagging this so early, and we're glad to have you as a Headway provider. – Adam, Headway Team

Response from Headway· Sep 22, 2026

Hi Keri, Thank you for the honest feedback. We're glad the platform is working well for handling insurance and billing for the clients you bring in, but we hear you on wanting more support around building referral volume too. Referral flow through our matching system depends on a few factors — like specialty, availability, and profile completeness — and it can vary a lot by market. If you'd like, we're happy to take a closer look at your provider profile and search visibility to see if there's anything that could help more clients find you through Headway. We appreciate you sharing this, and we'd love the chance to be more than just the admin layer for your practice.

Response from Headway· Sep 18, 2026

Hi Julie, Thank you for this direct feedback — losing clients over a billing issue is a serious concern, and I want to make sure we actually look into whether the cancellation fee system is honoring the 24-hour window correctly. I'm flagging this specifically to our billing and engineering teams for investigation, along with your note about support requests occasionally going unanswered. We appreciate you taking the time to raise this, and we're glad your overall experience has still been a pleasant one. – Adam

Response from Headway· Sep 18, 2026

Hi Henriette, Thank you so much for this thoughtful, balanced feedback — and welcome to the Headway community! We're glad the administrative setup went smoothly, and I hear you on wanting more support specifically as you started seeing clients. I'm sharing this directly with our onboarding and product teams, since making that transition smoother is exactly the kind of improvement we want to keep making — glad to hear you're already noticing some of that progress. We appreciate you taking the time to share this. – Adam

Response from Headway· Sep 16, 2026

Hi Ivonne, Thank you for this feedback — this is exactly the kind of gap we need to hear about directly. You shouldn't have to build a manual workaround to serve your clients in the language they're comfortable in. I'm flagging this specifically to our product team as a request for Spanish-language assessment and intake form support, since this affects real access to care for the population you serve. We appreciate you taking the time to share this. – Adam

Response from Headway· Sep 16, 2026

Hi Gloria, Thank you for the honest feedback, and for the years you've put into your practice on Headway. A concern like this — no rate movement over several years, especially given how much you've built here — deserves a real look, not a generic response. I'm flagging your account directly to our provider rates team for a review given your tenure and the volume of care you provide through Headway. We appreciate you raising this directly with us. – Adam

Response from Headway· Sep 15, 2026

Hi Cody, Thank you for this detailed, honest feedback — it's genuinely useful. I'm sorry to hear about the string of friction points you've run into, especially the credentialing delay and the fact that referrals haven't materialized for you. I want to make sure this gets real attention rather than a generic response, so I'm flagging your account to our support and provider growth teams to look into what's been happening on referrals and credentialing specifically for you. We appreciate you sticking with us and taking the time to share this. – Adam

Response from Headway· Sep 15, 2026

Hi Marilyn, Thank you for the honest feedback, and I'm sorry for the frustration you've experienced with response times on time-sensitive issues — that's exactly the kind of situation where speed matters most. I can see from your recent ticket regarding a client's insurance transition that this took longer than it should have, with some back-and-forth that added confusion rather than resolving things faster. That's not the experience we want, and I'm making sure this is shared with our support and product teams so we can look at how urgent, time-sensitive requests get prioritized. Thank you for bringing this to our attention. – Adam