Insurance rates are great for…
Insurance rates are great for providers. Website is easy to navigate for both clients and providers.
By Cecilia K.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
Insurance rates are great for providers. Website is easy to navigate for both clients and providers.
By Cecilia K.
I don’t have to worry about insurance approval. It’s been great.
By Dana C.
I've generally had a really great experience as it relates to on-boarding and billing clients. I've had isolated incidents of difficulty with insurance verification, for which the team has remained in communication with me about. I'm happy about the increase of staff support targeting the provider experience as I feel it will continue to ease any trouble shooting of challenges that may arise.
By T. J.
Headway has the highest reimbursement rates of any platform I am familiar with. The charting software is easy to use.
By Lisa S.
Getting excellent referrals and administrative tasks are made easy
By customer
Quick, thoughtful responses. Thank you!
By customer
Overall good experiences!
By Alysia P.
Headway is very professional, the customer service is good and they handle issues quickly. It is a well organized and easy to use platform.
By Kathleen L.