Great communication and great platform
Great communication and great platform
By S S.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
Great communication and great platform
By S S.
I have been using Headway for a bit under a year. The process to get onboard was fairly easy and took just a few weeks, allowing me to see clients with a wide variety of insurance plans. I appreciate that they manage the insurance aspect of my business, leaving me with a lot less paperwork.
By Melanie
Response from Headway· Oct 2, 2023
Thank you so much! Glad to have you with us.
Prompt response. Answered my question professionally. I love being a part of Headway.
By Cindy H.
Response from Headway· Oct 2, 2023
Thank you for the feedback, happy to support!
Everything is super easy to use and the team is kind.
By Marian
Headway makes my life so much easier. They don't charge you monthly and they make my life so much easier as a clinician. There can be glitches here and there, but overall it is completely worth it to me. I take insurance because of Headway.
By Heather C.
Headway takes the hassle out of having to manage patient billing & insurance. I prefer to use Headway when managing the billing for my patients.
By Melinda
Response from Headway· Sep 29, 2023
Happy to hear it and thank you for the feedback!
Headway's EMR is easy to use, they have very high rates (up to $120) a session and have a lot of easy to use walkthroughs that you can review when you need it.
By Michael Sugar, L.
Response from Headway· Sep 28, 2023
Thank you for the feedback!
I've used Headway for about 2.5 years. They have made insurance reimbursement easy and much more predictable for me, plus the pay is sometimes more than my individual contract with insurances!
By Sophia
Response from Headway· Sep 28, 2023
So glad to hear it! Thank you for the feedback.