Excellent support for clients and therapists
Great therapists, excellent supportive services, progressive, always improving. So pleased to have found them
By Brad in N.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
Great therapists, excellent supportive services, progressive, always improving. So pleased to have found them
By Brad in N.
Great customer service. Anytime I have questions regarding client benefits or how to use the system, everyone has been extremely friendly, helpful and responsive.
By customer
Easy to see and Bill clients
By customer
I like how user friendly the reporting and insurance verification it is. Even though there have been issues with insurance verification has occurred but for the most part it has been really good experience.
By Joshua E.
Technical support was quick to reply and they took care of my issue. So far, they’ve been very supportive.
By Jorge H.
Headway is a great way to find and book therapy appointments. It's easy to use, affordable, and accepts most major insurance plans. I like how easy they make it to find a therapist and handle billing matters. Headway's customer service support team have been excellent to work with.
By Ben
Headway has made private practice so much easier. Billing and scheduling are simple through the Provider Portal. Headway helps with insurance claims and provides a great documentation platform. I can just focus on counseling.
By Lauren F.
I started my own counseling practice this year and Headway has simplified the billing/claims/remittance/ insurance verification process TREMENDOUSLY. Headway saves me hours! I don’t think I could do PP without it.
By Amy M.
Response from Headway· Oct 3, 2023
Thank you so much for the kind feedback!