Quick response.
Quick response.
By Lynn Z.
Response from Headway· Jul 22, 2026
Hi Lynn, We’re glad to hear you received a quick response. Thanks for taking a moment to share your experience. – Adam
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 313 reviews with 4 stars · Clear filters
Quick response.
By Lynn Z.
Response from Headway· Jul 22, 2026
Hi Lynn, We’re glad to hear you received a quick response. Thanks for taking a moment to share your experience. – Adam
Headway is relatively easy but there is no phone number to just ask a question. You are on your own.
By Jeri R.
Response from Headway· Jul 22, 2026
Hi Jeri, Thank you for sharing this feedback. We’re glad Headway has felt relatively easy to use, but we hear your concern about wanting an easier way to ask questions and connect with support. We appreciate you calling this out as we continue improving the support experience. – Adam
It was good!
By Cheryl
Response from Headway· Jul 21, 2026
Hi Cheryl, We’re glad to hear you had a good experience. Thanks for taking a moment to share this. – Adam
Payment, getting new clients, and addressing questions were very good. I get too many notifications about upcoming appointments.
By Steve J.
Response from Headway· Jul 21, 2026
Hi Steve, We’re glad payments, client connections, and support have been working well for you. We also hear your feedback about the volume of appointment notifications and appreciate you calling that out. Thanks for sharing your experience — we’ll pass this along as we continue improving the provider experience. – Adam
I received a reply back fairly quickly. I would prefer to speak with someone ,ideally , but it seems this is not an available option for providers right now with your current system.
By Stephanie
Response from Headway· Jul 21, 2026
Hi Stephanie, Thank you for sharing this feedback. We’re glad you received a reply fairly quickly, and we hear your point about wanting an easier option to speak with someone directly. We appreciate you calling this out as we continue improving the provider support experience. – Adam
Working with Headway has been very beneficial to my practice. Helping a provider get credentialed with different insurance is a real asset. I do think improving contact with Headway for providers as well as clients would make the experience perfect.
By Robin K.
Response from Headway· Jul 21, 2026
Hi Robin, We’re glad Headway has been beneficial to your practice and that credentialing support has been a real asset. We also appreciate your feedback about making it easier for providers and clients to connect with us — that’s helpful as we continue improving the experience. – Adam
Customer service is great and helpful.
By MIIA B.
Response from Headway· Jul 20, 2026
Hi Miia, We’re glad to hear customer service has been helpful. Thanks for taking a moment to share your experience. – Adam
There are a lot of great things about Headway! The improvements over the past few years have been great!
By customer
Response from Headway· Jul 18, 2026
Hi Amanda, Thank you for sharing this. We’re glad the improvements over the past few years have stood out and that your experience with Headway has been positive. We appreciate you taking the time to share your feedback. – Adam