Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
After more than a full year with Headway, I am overall really happy with the experience I've had! I really appreciate that this creates accessibility for clinicians as well as clients to use insurance. Having a digital calendar with reminders is fantastic as well as giving clients the ease of billing and superbills.
By Bianca B.
Response from Headway· Oct 30, 2023
Thank you for the thoughtful feedback!
Headway HW has been a great experience for me from day one. Complete HIPAA compliance is something I have only seen only HW. Send in a help ticket and your reply and instruction will be handled quickly. The portals ease of access and use is wonderful for both the provider (me) and my clients.
By Tina S.
Response from Headway· Oct 30, 2023
So happy it's been helpful for you! Appreciate the feedback.
As a provider with Headway, I have had only positive experiences. They are responsive, stand by their providers, and the processes are easy and efficient.
By Elizabeth Ossip, L.
Response from Headway· Oct 30, 2023
Thank you!
Headway makes insurance easier to handle. Recently had a hiccup with a client's insurance, I was in touch with a Headway rep. She was communicative, patient and ultimately came up with a fair and solid solution.
By Laure
Response from Headway· Oct 28, 2023
Happy to hear and always here to help!
Headway is a wonderful platform. I would recommend it for clinicians looking to expand their practice. They make the insurance billing process easy.
By clinician
Response from Headway· Oct 28, 2023
Thank you for the kind feedback!
Thankful for Headway helping me with my business! Has been a way for me to increase and maintain clientele, learn more about individual practice with the resources they provide and always ongoing support and availability from the Headway.co team. It’s so easy without having to do billing myself and the stress of having to engage with insurance companies and utilization reifews. Also, headways SOAP template is easy to use and convenient. Definitely recommend Headway for behavioral health therapists
By kimberly C.
Response from Headway· Oct 28, 2023
Appreciate the thoughtful feedback!
I've been using headway for over a year, and I could not be happier with their service. The system is easy to use, their reimbursement rates are great, and support is fast if needed. Headway has saved me thousands in credentialing and billing costs.
By Mario G.
Response from Headway· Oct 28, 2023
Thank you for the feedback! So glad to hear it.
Headway has been a good experience so far. I’ve been using Headway so far for about two years. They reimburse better than most other companies. I’m only using Headway now for billing and scheduling. I wish they had a forum which the providers can use to connect and were able to connect us with more clients but other than that I definitely recommend Headway. They’re also pretty user friendly.
By Diana M C.
Response from Headway· Oct 28, 2023
Appreciate the feedback and happy to have you here!
