Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 313 reviews with 4 stars · Clear filters
Deb got back to me quickly when I had registration issues
By Cathy M.
Response from Headway· Jul 29, 2026
Hi Cathy, Thank you so much for taking the time to share this — we're really glad the experience felt responsive and helpful. We'll be sure to pass the kind words along to the team. – Adam
Beining to get more adjusted to the system and developing better SOAP NOTES , use to use DAP Notes in previous practices, overall I am more confident.
By Mark W.
Response from Headway· Jul 29, 2026
Hi Mark, Thank you for sharing this — it's great to hear you're gaining confidence as you settle into the platform. The adjustment from one documentation style to another takes time, and we appreciate you sticking with it. We'll make sure your feedback on the notes experience reaches the right team as we continue improving our tools. – Adam
It was difficult to start - it only took lots of “ cancel my subscription “ that enable a human help - disappointed However the tech was great
By G A.
Response from Headway· Jul 28, 2026
Hi there, Thank you for sharing this — we're glad the technology has been working well for you. We're sorry to hear that getting connected with someone for help felt so difficult. Needing to go that route to reach a person isn't the experience we want anyone to have, and we appreciate you calling it out. We'll make sure this feedback reaches the right team as we continue working to make support easier to access. – Adam
Reliable platform. Customer service superb. 4 stars because I am working on promoting this profile better.
By Josephine C.
Response from Headway· Jul 28, 2026
Hi Josephine, Thank you for the kind words — we're glad the platform has been reliable and that the support experience has been a good one. We hear you on the profile promotion side and will pass that feedback along to the team! – Adam
Being part of Headway has been great in many administrative ways & professional growth. I like the ease of credentialing, confirming sessions, checking payments history, and the webinars offered. I gave it 4 stars because contacting support is through email. It has been frustrating not getting clear answers some times and going back and forth to try to explain. I would much rather have a phone contact#, it will make life easier when issues come up.
By AH
Response from Headway· Jul 23, 2026
Hi AH, Thank you for sharing this feedback. We're glad parts of the experience — like credentialing, session confirmations, and payment tracking — have been working well for you. We hear your concern about wanting an easier way to reach support, and we appreciate you calling this out as we continue improving the support experience. – Adam
Working with Headway has been a wonderful and positive experience. Partnering with Headway has made owning and managing my private practice less stressful due to the documentation tools and resources. The chat box is amazing! If I have questions, I can ask any day and any time of the day. 95% of the time, my issues/concerns/questions are answered or resolved. I rated a 4 star and not a 5 star due to the reimbursement rate and the amount of time it takes for credentialing. I would ask that Headway advocate for higher rates and work diligently to to support the credentialing process. Rates for EAP are low and being REQUIRED to accept such a low rate is an insult to our profession. Additionally, our ability to accept clients is limited when not able to accept certain insurances which in turn impacts our earnings. Overall, I would definitely recommend Headway to other providers despite the cons.
By Dr. K.
Response from Headway· Jul 22, 2026
Hi Dr. K, Thank you for sharing such thoughtful feedback. We’re glad Headway has helped make managing your private practice feel less stressful and that the documentation tools, resources, and support have been helpful. We also hear your concerns about reimbursement rates, credentialing timelines, and how insurance participation can impact your ability to accept clients. We appreciate you being candid about what is working well and where the experience could be stronger. – Adam
I really appreciate how well-organized the platform is. I also love that they are consistently reviewing and improving our experience and organization as clinicians. I find the structure to be very helpful. My only concern is related to reimbursement rates, which I find to be below my expectation given my current level of training, experience, and what I know health plans reimburse outside of the platform for similar licensure. This will eventually impact my decision to discontinue, but I have found Headway helpful at this moment in my career.
By KB
Response from Headway· Jul 22, 2026
Hi KB, Thank you for sharing such thoughtful feedback. We’re glad the platform structure has been helpful and that our ongoing improvements have been noticeable. We also hear your concern about reimbursement rates and how that can impact your long-term decision to continue using Headway. We appreciate you being candid about that, and we’ll share this feedback with the team. – Adam
Excellent service
By Patience E.
Response from Headway· Jul 22, 2026
Hi Patience, We’re glad to hear you received a quick response and had an excellent support experience. Thanks for sharing this feedback. – Adam
