Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
The platform is easy to use. Scheduling and claim submission is straightforward. Reimbursement is reliable. Communication from Headway is regular, particularly when it's important.
By customer
Response from Headway· Apr 2, 2024
Thank you for the feedback! Glad to have you here.
I love everything that about headway except the lack of referrals…
By Stephanie R.
Response from Headway· Apr 2, 2024
Thank you for the feedback! We appreciate you being a part of Headway.
Timely payments, ease of onboarding for myself and patients and helpful customer service. The experience with Headway has been fantastic so far and a game changer for my private practice! Thank you!
By Berg P.
Response from Headway· Mar 26, 2024
Thank you for the feedback! We appreciate you being a part of Headway.
I learned a lot of good practical ideas
By Mauricio M.
Once onboarded, billing is mostly very smooth
By customer
Only have had one billing challenge which was very early on with Headway (and it took a long time to resolve), but for the last year, Headway has been smooth, flawless billing of clients and payments to myself. I also really appreciated Headways transparency, communication, action, and support with the Change Healthcare issue.
By Susan V.
Response from Headway· Mar 18, 2024
Thank you for the feedback! We appreciate you being a part of Headway.
Not having to worry about submitting claims myself, as a small private practice owner is a beautiful thing. Headway takes away the stress of billing..and the platform overall is very simple.
By Jessie
Response from Headway· Mar 12, 2024
Thank you for the feedback! Glad to have you with us.
Easy to navigate the website, payments on time, I like the 1099, response time is very fast.
By customer
Response from Headway· Mar 11, 2024
Thank you for the feedback! We appreciate you being a part of Headway.
