Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,418 reviews
HeadwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 313 reviews with 4 stars · Clear filters
Good rates. I appreciate that they take care of administrative work. I like the messaging portal
By Jacqueline
Response from Headway· Aug 1, 2026
Hi Jacqueline, Thank you for sharing this! We're glad the rates, admin support, and messaging portal have been working well for your practice. – Adam
Customer Service and professionalism.
By ELAINE W.
Response from Headway· Aug 1, 2026
Hi Elaine, Thank you for this! We're glad our team was able to be supportive and professional. We'll pass your kind words along. – Adam
Headway is keeping abreast of current policies and procedures for clinicians.
By Debra D.
Response from Headway· Aug 1, 2026
Hi Debra, Thank you for sharing this! Staying current and keeping our providers informed is something we take seriously. We appreciate you noticing. – Adam
Process has been very smooth
By Montoyia H.
Response from Headway· Aug 1, 2026
Hi Montoyia, Thank you for sharing this! We're glad the process has been smooth — that's exactly what we aim for. – Adam
Headway has made it much easier for me to accept insurance as they alleviate much of the billing burden. Their rates are higher than most competitors. They reimburse on time - no chasing down rejected claims. Have had a great experience so far (two years and counting).
By Name W.
Response from Headway· Aug 1, 2026
Hi , Thank you for sharing this — two years and counting means a lot to us! We're glad the billing support and reimbursement process have been working well for your practice, and we'll keep working to earn that trust. – Adam
For the most part, I’ve really enjoyed working with headway. I find the patient platform works well and my patients really appreciate the ease of communication through the portal. I also am grateful for the help with credentialing and billing! Not to mention the prompt payment. I have been frustrated with the admin changes lately and the adverse effects on my patients, including repeated need for ID verification and the need to re-populate big portions of the chart after HW made the move to a prescriber platform. I do think the process of signing up could be more transparent particular for people who are self-pay. However, on balance, I am quite satisfied and plan to continue my relationship with HW..
By Anne
Response from Headway· Aug 1, 2026
Hi Anne, Thank you for this thoughtful feedback — we're really glad the platform has been such a good fit for your practice overall. We hear you on the admin changes and the friction they've caused, and that kind of specific input is genuinely helpful as we continue improving the experience for providers and their patients. We're glad you plan to stick with us, and we appreciate you taking the time to share both the positives and where we can do better. – Adam
I was able to resolve the matter
By Elba A.
Response from Headway· Jul 31, 2026
Hi Elba, We're glad to hear you were able to get things sorted out. Thank you for working through it with our team and for taking the time to share your feedback. – Adam
Easy free billing and a some referrals with good provider support.
By Jeffrey K.
Response from Headway· Jul 29, 2026
Hi Jeffrey, Thank you for sharing this — we're glad the billing and referral experience has been working well for you, and that our support team has been helpful along the way. We appreciate you being part of the Headway network. – Adam
