Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
100 reviews
HBTowerSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HBTowershop.com is a great online Ladders and Home Improvement store. We've been distributing high-quality and affordable products since 2015. At HBTowershop.com, we strive to provide our customers with Safe, Quality, and Durable products.Company InfoHBTowershop.com belongs to INFINLADDER TECH INC., the company's main business lies in operating the online B2C home accessories category. Its address is 3524 Silverside Road suite 35b, Wilmington Delware 19810-4929, United States. Contact number:+1 502 209 4567The HK. Cheer Great Group Co., Limited is the main cooperater with the INFINLADDER TECH INC. The company was founded in 2017 and its address is FLAT/RM 12 BM/F PAK LING BUILDING 368-374 LOCKHART ROAD WANCHAI HK. Contact number: +852 8197 8226
HBTower (hbtowershop.com) has 100 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 9 reviews with 4 stars · Clear filters
I made a purchase of a 5 step ladder. It’s missing a part. It’s literally impossible to get a hold of customer support. I like the ladder. Would rather have the part than to send it back. Why is it impossible to find customer service!
By Not H.
The ladder appears to be made of quality material. It was fairly easy to assemble (20 minutes) and stores in my garage closet. My only issue was during shipping the padding on the rails was a bit damaged.
By Rick W.
I love the railings. The 5 steps were just the right size. My only problem is the steps themselves did not have metal bars to stiff them. The steps were weak because of that. The plastic with no metals did not support me as safe as I would like.
By Tess B.
This is a great ladder, great for cleaning inside and outside the house. Love the fact it has handle bars for easy climbing. However, the only thing regarding this ladder, was that the metal poles or handles were marked up, not the greatest paint job.
By Karen J.
Good experience
By Richard N.
Great step ladder. Took longer than expected.
By Peggy
Really like the step stool
By Douglas W.
Nice product. Should be a better customer service contact by phone number as I was told I could get my military discount but no way to enter the info. 😟
By Don S.
