hayward-pool.comReviews of hayward-pool.com

Don’t buy Hayward. Sub par equipment and very poor customer service. Impossible to have warranty honored. Stay away.

High end variable speed pump failed in 4 years. Horrible quality! Would not recommend

I have made more than 15 calls…. To AI with one in person return call which was inaccurate and not helpful. I have a pool heater … generated by propane. The “mother board” doesn’t work after 3 ( yes three) years… and NO parts are available to solve the problem?!? I paid 5k for the heater in 2022…. And it was problematic last year. I’ll assume there are no parts….. because everyone else’s has failed also?!?!? And customer service is NONEXISTENT

We ordered a brand new gas pool heater and it didn’t work. After a long painful process getting through to a human in the warranty department, I am told that if you buy a Hayward product online, only the parts are covered by warranty. Terrible - will never buy Hayward again!

I would give zero stars if I could. We purchased a pool pump from Hayward Pools, and it broke down in less than two years. I contacted customer service, filled out the warranty forms, and did everything they asked. Even after escalating to a supervisor and making countless calls over several months, not a single technician ever showed up. We eventually gave up and bought a replacement pump from a different manufacturer. Poor product quality and absolutely horrible customer service. I highly recommend avoiding them completely. Hayward has no in-house certified technicians; they rely on local dealers who clearly have no vested interest in performing warranty repairs because Hayward doesn't pay them for it. Bottom line: if you buy from them, expect to be completely on your own when it breaks.

Spent $1500 on a new pool pump 6 months ago because my pool guy said Hayward was the best. He was so wrong! It is not working, only 6 months old but told no problem because it’s under warranty. My pool guy filed the warranty 2 weeks ago and I still have not heard anything from Hayward. I call them and my pool guy/co every other day and the pool co working with Hayward under the warranty says Hayward rep does not return their multiple calls and emails. I call customer service during biz hours and get a recorded message saying to call back during business hours! I will never buy a Hayward product again. This company makes inferior products, does not honor their warranty and has 0 customer service.

Deserves Zero stars. Their products recently are utter garbage, the quality of the products are designed to just make it past warranty, then you are on your own!!! Purchased V-Flex upgrade kit for it because some bearings got a bit tight after 8 years of operation. DO NOT Buy this upgrade kit, it is absolute garbage!!! The bearings in the bearingless system collapsed in just over 1 year of operation, these bearings go on the v-flex mechanism, both wore through the garbage bearing retainer plastic. Picture of this included, it looks like some employee went home and 3D printed these with extremely bad filaments. This upgrade kit is stupidly expensive so do yourself a favour and do not do it. Put your money into a different brand spend a little extra and seriously reward yourself down the track.

My Haywood variable speed pump went bad after two years. I was told it had a three year warranty. Warranty is not being honored. Very poor customer satisfaction and communication. Very expensive, broken pump. Don’t recommend doing business with this company or product.