hayward-pool.comReviews of hayward-pool.com

If you need warranty work done save your time and just pay for it out of pocket. Hayward makes it very difficult to make a claim and nobody knows what the hell they’re doing. Even the dealer I’ve talked to hate doing business with them. Do not buy a Hayward. Plus the warranty sucks anyway. 5 yrs on parts. 2 yrs on labor. The labor is the most expensive. Parts are not costing them squat. There’s Built Right in Punta Gorda FL which is way better quality, thousands $$$ cheaper with a 5 yr parts and 5 yrs labor warranty. Thats a no brainer. YOU WERE WARNED!!! DO NOT BUY A HAYWARD pool pump or pool heater

Pool Scouts, authorized Hayward dealer, sold me a new system with OmniPL controller, new filter, new heaer, new salt generator, new wisper quiet pumps. BUT just 13 months later, the system just stopped. After 4 days I still can't get Hayward to authorize the warranty repair. I've been on the phone with 4o or 5 different people, including a Hayward tech. No help, they said it was an outdated configuration file, but after upgrading the firmware, the problem continues. Pool is starting to turn GREEN. Don't buy Hayward!

Our pool is approx 8 years old. We have experienced problems with the control board several times and had them replaced. For this entire swim season (2026) our local Pool Company has been trying to work with Hayward on troubleshooting several issues with our pool. Foremost we have maintained the water with chlorine tabs this whole season when we have a salt water system. Both my Pool Company and I have reached out to Hayward with minimal response/help. May be checking into the cost to convert to a different brand of controller/pumps.

Hayward customer service is worse than one star which is the minimum. They do that so individuals why from amazon where you only get a 1 year warranty. By elsewhere.

I have a Hayward Superpump XL variable pump for my pool. It replaced my older no name brand that failed after about 4 years. The Superpump XL was installed two summer's ago, and here we get roughly 3-4 months of swimming. This pump has been put away during the winter indoors every year, so you can imaging my shock when after about the 7th month of service, it died. I reached out to Hayward support. They responded asking for the serial number and I sent that back. I have not heard back from them in over 10 days at this point. Their customer support has a LOT to be desired. I don't believe the 5 star reviews about how good this support is, it's virtually non-existent. They must only be a few outliers that got lucky. I'm going to open up a new ticket every day until I hear back from them. I'm hoping the sheer number of tickets opened will overwhelm them, and they will HAVE to address me. Even if they tell me to pound sand, at least I'll have my answer.

We have had this particular pool heat for 3 years and have had it fixed 3 years in a row. Different problems. Now its completely gone and leaking and Hayward refuses to believe its their product. Says I need a whole new unit at my cost. Terrible product, Terrible customer service. I will never buy a Hayward product. They refuse to believe they have a poorly made product.

Hayward pool heater is total junk. Leaks and doesn’t work.

Hayward used to have competent customer service and technical support but no more. I have spend weeks trying to get a part replaced under warrantee and the AI answering the phone ask a lot of question but in the end can only create a ticket that gets no action. Their products are no longer as reliable as they used to be and their support is non-existent.