Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
97 reviews
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Travel to Hawaii, book a Hawaii vacation package, or find a cheap Hawaii flight with Hawaiian Airlines.
Hawaiian Airlines (hawaiianairlines.com) has 97 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
Showing 10 reviews with 2 stars · Clear filters
Tickets were cheap for a reason. Flew from Auckland to NY via Honolulu. First, Honolulu airport is a food desert, options are all very overpriced and quality is terrible. Luggage was also lost, was lucky I packed enough clothes in my carry on for the NY winter. Food on the flight was also very bland with minuscule portions.
By Dexin K.
That's our 1st time flighted hawaiian airline, We booked the extra comfort,Because the entertainment, seats, especial TSA pre check in. We got TSA pre check in flighted from JFK to HNL, even we got pre check in when we flighted between islands. But we didn't got the pre check in back from HNL to JFK. They said Hawaiian airline extra comfort only had random TSA pre check in, It's not always got TSA pre check in. So if you pay more for extra comfort, Don't expect you get extra comfort for it. My husband's extra comfort seat had to need two person to lie down his seat and back when we flew from JFK to HNL. There was little more entertainment program for extra comfort than economy. But they were all old movies and tv shows. I think the food was same the economy. So overall, not worth to paid extra for it.
By Lucy M.
