HAVAReviews of havalab.com

Terrible customer service. My tableware rack started fraying and then rusting where it frayed so I contacted customer service to ask why this happened and if it would be possible to be sent a new tableware rack or get a discount on it (on the site you can purchase the parts but it was $70!). The person responded in a very peppy way (so happy to hear you love your dishwasher!), ignored my question on if there is a known cause for the fraying and then told me I’d have to purchase full price since it had been 2 years since I bought the dishwasher. I responded, asking again if she knew why it frayed/if I did something wrong to make it fray and asked if I could get a discount since the dishwasher was quite expensive and appliances should last longer in my opinion. She said the fraying could occur if there was some kind of impact damage to that part of the tableware rack (there wasn’t) and that she could give me a $40 discount if I left a positive review on Trustpilot. She sent me a link where I could add $1 to cart and said to select 40 of them and check out and once I did these things they’d send the dishwasher rack. I’ve never seen this way of paying for something discounted and her math was wrong (if it was a $40 discount like she said, I should only add 30 $1 purchases to cart) but decided to just pay $40 instead of asking her if it’s a $30 discount or $40 discount. I was hoping that she’d not check or ask about the review part— but of course she did, saying I have to leave a 5 star review on Trustpilot before they would send it so after a week of procrastinating deciding what to do, I decided to just write a short 5 star review and then delete the review after being sent the rack. And that’s exactly what I did. I think it is so gross and shady that this company would defraud potential customers by holding decent customer service hostage from current customers until they write false reviews. I feel icky in my involvement and now resent this gross company. I am positive this is how reps are trained to act and not a fluke. 2 stars because the dishwasher works fine other than the fraying. Probably not a good dishwasher if you don’t pre-rinse/lightly scrub dishes before putting them in, though. I once skipped that and some dishes were a bit greasy. Good for me though because I don’t mind a light scrub and want the peace of mind of using a dishwasher.

I bought a HAVA R09 dishwasher, which developed a heating failure (Error E6) in less than 9 months. Initially, customer support claimed internal heating parts were "consumables" and tried to make me buy them with a £15 discount. After I cited the UK Consumer Rights Act 2015, they offered free parts but expected me to do the dangerous electrical repair myself. Finally, they offered to repair it but demanded I pay £53 for return shipping, directly violating Section 23(2)(b) of the Act. I refused and opened a chargeback with my bank. HAVA then tried to offer a £10 refund and an extra spray arm. My bank completely sided with me and forced a full £239.99 refund. If you plan to buy appliances from this company, be prepared that you practically have no warranty. The entire process, from the first email to the final refund, took almost 3 months. Very few people will go through the hassle of a bank chargeback for this amount like I did. I would not recommend buying from this brand if reliable after-sales support is important to you.

Purchasing a dishwasher in November we were shocked the heating element was not under warranty. They sent a very poor youtube video to us and offered to send out part for us to replace. This was not feasible and after asking for an engineer we were told it would cost us money. Im extremely disappointed in not only the quality of goods but the lack of care afterwards. £300 wasted! Have decided to get one from John Lewis now! Do Not Buy From Hava if you want to keep stress levels down.

1. Prudukt bestellt, angegeben wird Zugestellt. Habe aber nie was erhalten. 2. Bei genauerem hinsehen ist die website höchst unseriös. Fehlendes Impressum welches gesetzlich verpflichtend ist. Und telefonnummer gibt es keine. Update: Werde per email sporadisch mit standard vertröstungen verarscht. Die haben mir ein Formular geschikt, welches ich ausgefüllt zurück geschikt habe. 1 tag später schiken sie mir das selbe. Die wollen nur zeit schenden! Die sagen ich solle mich beim versanddienstleister melden. Wenn ich dies mache sagt mir dpd das der verkeufer dies tuen muss da nur er versichert ist. Und nach geltendem recht ist der verkaufer tatsächlich dafür zuständig. Update: Nach ca 20 mails und ca 2 wochen habe ich das Geld nun erhalten. Dies kommt aber zum großteil von den Bewertungen. Wie erwähnt wollten sie das ich die Bewertungen lösche, ansonsten krieg ich das Geld evt nicht zurück. Als ich daraufhin verdeutlichte das ich dies nicht vor erhalt des Geldes tuen würde und noch eine Negative Bewertung zu schreiben war keine Bürokratie oder sonst was mehr nötig. Vieleicht war dies aber nur ein einzelfall. Viele andere sind anscheinend zufrieden!